| Stock Ticker |
| Chordiant | 4 |  | 0.37 |
| Unica | 5.92 | | 0.44 |
| Interactive | 12.98 | | 0.72 |
| Epicor | 5.6 | | 0.3 |
| APAC | 5.41 | | 0.28 |
| Sykes | 19.06 | | 0.97 |
| SupportSoft | 2.27 | | 0.09 |
| NICE | 23.96 | | 0.89 |
| eLoyalty | 8.15 | | 0.27 |
| ICT | 9.02 | | 0.29 |
| Pegasystems | 27.22 | | 0.84 |
| Teletech | 15.58 | | 0.43 |
| NetSuite | 11.31 | | 0.3 |
| Tekelc | 17.2 | | 0.37 |
| SPSS | 34.03 | | 0.66 |
| Salesforce | 38.91 | | 0.74 |
| ATG | 3.87 | | 0.07 |
| Oracle | 21.74 | | 0.32 |
| CDC | 1.55 | | 0.02 |
| Vignette | 13.24 | | 0.09 |
| SAP | 40.37 | | 0.18 |
| HP | 38.68 | | 0.03 |
| Selectica | 0.42 | | 0 |
| Astea | 2.02 | | 0 |
| Amdocs | 21.41 |  | -0.04 |
| NCR | 11.76 | | -0.07 |
| RightNow | 11.72 | | -0.08 |
| LivePerson | 3.97 | | -0.03 |
| Convergys | 9.19 | | -0.09 |
| ClickSoftware | 6.4 | | -0.2 |
| Rainmaker | 1.45 | | -0.05 |
| Jacada | 2.06 | | -0.12 |
|
As of 4:00 p.m. on 7/1/09 |
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Featured White Paper
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Maintain a Competitive Edge with Interaction Analysis
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Download this free white paper to read real examples of how contact centers have used Autonomy etalk's speech analytics to provide strategic value to sales, marketing, service and business operations with measurable productivity savings.
(etalk)
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Search White Paper Database |
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Achieving First Call Resolution 2008 -
First Call Resolution (FCR) is a critical determinant of customer satisfaction-whether your systems and policies make this possible or not. Customers expect to bring a problem or question to your attention and have it resolved in a timely manner. Not all inquiries can be resolved immediately or on the first contact. However, advances in technology, increasing employee empowerment, and scrutinizing evaluation will increase the number that can.
(, Ascent Group -
4/18/2008)
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Profitable Strategies for Optimizing Help Desk Operations: A Business Impact Analysis for Managers -
Discover a quantum leap in help desk thinking. In this insightful free white paper, you'll learn how managers can improve profitability, increase end-user productivity, and speed problem resolution by thinking strategically, rather than tactically.
(, SupportSoft, Inc. -
3/13/2008)
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Maintain a Competitive Edge with Interaction Analysis -
Download this free white paper to read real examples of how contact centers have used Autonomy etalk's speech analytics to provide strategic value to sales, marketing, service and business operations with measurable productivity savings.
(, etalk -
3/13/2008)
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CRM software - Integration for a Customer Centric View -
Today's businesses are under increasing pressure to develop a customer centric approach. Front and back office systems need to be successfully integrated to achieve this. This allows your sales and accounting systems to talk to each other whilst you focus on the customer.
(, Sage -
3/13/2008)
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Banking in the 21st Century: 10 Trends to Leverage in the Retail Banking Contact Center and Learn About Our Customers' Successes -
The white paper highlights the requirement for retail banking contact centers to embrace the use of new communication channels such as VoIP, live chat and Web collaboration. Talisma also focuses on the emerging customer segment of Generation Y and the tremendous business opportunity they represent for banks as a new customer segment.
(, Talisma -
3/7/2008)
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6 Steps To ERP Implementation Success -
Implementing an enterprise application like an enterprise resources planning (ERP), contact relationship management (CRM), or enterprise asset management (EAM) is almost as complex as undertaking a civil engineering or major construction project. Here are six simple steps to take in order to manage that complexity and achieve your corporate goals.
(, IFS -
3/7/2008)
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Making the Business Case for Intelligent Contact Center Reporting -
Contact centers are under increasing pressure to lower technology costs and increase the return on every investment. Read about a next-generation reporting and analytics platform that gives you the information you need - from the big picture down to the precise details - to maximize revenue and reduce costs.
(, AVAYA -
3/4/2008)
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Choosing the Best CRM for Your Organization -
CRM buyers have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. But with choice comes complexity. Learn more about the four most popular deployment scenarios as well as a guide to choosing the best CRM solution to meet your organization's needs based on functionality, application integration features, customization capabilities and your budget.
(, Oracle -
3/4/2008)
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4 Steps to Monitoring Team Performance to Accelerate Sales and Improve Customer Satisfaction -
Every company, regardless of size, should monitor its team's actions, productivity, and performance to identify areas where resources are being effectively used and where they need to be adjusted for improvement. Clearly defining and communicating the business goals to your employees will help them understand how their daily actions affect the bottom line. Using these four key steps to monitoring is a good place to start.
(, Maximizer -
2/29/2008)
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Marketing Outlook 2008 -
The CMO Council's annual Marketing Outlook report reveals an upbeat report with spend levels mostly holding steady or trending upward in 2008. However, many marketers say they are frustrated and stymied by organization cultures, senior management mindset, and insufficient budgets. More than 800 senior marketers across all global regions responded to the CMO Council audit, which looked at a wide range of planned investments, organizational changes, process improvements, and performance indicators.
(, Marketing Council -
2/29/2008)
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