Customer Fail or Customer Success? What's the difference?

Learn what CRMXchange readers say makes the difference between good and bad experiences in this informative 1 hour webinar. We'll share the differences between CX success and CX failure. . . .

Nov 17

Record & Analyze Conversations to Gain VOC Insights

Register for this technology showcase and CallFinder will show you how to uncover cost savings and revenue opportunities. . . .

Nov 30

Roundtable - Actionable Insights from Data

Learn how to put your data to good use! From QM scores, NPS, and speech analytics matches, how you use the data is what makes the difference. . . .

Dec 8

Tech Showcase: Customer Engagement Center in the Cloud

We are showcasing Aspect Via Customer Engagement Center in the cloud. Aspect Via eliminates the walls between departments and systems; all delivered via a single, all-in-one cloud platform, in an open SaaS architecture. . . .

Dec 13