Tech Showcase - Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement

By combining natural language virtual assistant technology with a powerful knowledge management platform, organizations are empowered to deliver a positive omnichannel customer experience across the growing range of customer contact channels. . . .

Sep 2

The 7 Deadly Sins of Recording and How to Avoid Them

Join this webinar and learn - Why recording is a must-have for companies of all sizes - The seven deadly sins of recording - Why recording is an essential corporate function . . .

Sep 3

Customer Engagement is the New Normal
 

In today's business atmosphere, standing out and creating lifelong connections with customers is getting tougher and tougher as customers in both B2C and B2B relationships become more educated and demanding. The simple fact is, the way we approach the customer needs to change. Gone are the days of standalone "call centers" and sales people who think their job is done once the customer signs on the . . .

Sep 9

Why Real-Time Context is Critical to Driving Proactive, Effortless Customer Experience

Join us in the webcast where we'll compare and contrast typical customer experiences across multiple channels with what dynamic, context-based customer engagement looks like and provide a roadmap of incremental steps you can take to start delivering on the promise of effortless customer interaction. . . .

Sep 10

How a Web Virtual Assistant at up2drive Empowers Buyers on Their Second Biggest Purchase

Will Web Virtual Assistants enhance your customer's experience? Yes, maybe, not sure? Join Pawan Murthy, General Manager of Online Business for BMW Financial Services as he shares his experiences and takes you through. The decisions as to why they chose a Web virtual assistant to help transform their customers' on-line experience. How they were able to decrease their sales cycle by 14% and reduc . . .

Sep 15

Tech Tank - Analytics and Quality Assurance

inContact, NICE, and VPI discuss key components of keeping your customers happy. They will discuss several ways of measuring and tracking the quality of contact center interactions between your customers and agents. . . .

Sep 17

You've Captured the 'Voice of the Customer' - Now What?

Capturing the "voice of the customer" is just the first step to better understanding your customers. The real benefit comes from the business improvements made to your personnel, your processes and your technology. . . .

Sep 17

How Next-Generation Customer Experience Can Turn your Contact Center into a Profit Center

Today's hyper connected consumers reward great service with their loyalty and purchase power, turning your customer support center into a profit center. But providing sales value to your organization through superior customer experience is only possible when your team, processes and technologies are all working at peak performance. In this webinar, we'll discuss best practices in each of those are . . .

Sep 22

Shining a Light on Security: Protecting Customer Data and Remaining Compliant Within the Contact Center

Protecting sensitive customer data is increasingly becoming more important than ever to contact centers. Ensuring security compliance is vital. What can contact centers do to ensure they are protecting their customers and remaining compliant? . . .

Sep 24

Customer Engagement Center in 30 minutes

Customer Engagement Centers (CECs) are much more than mere multi-channel contact centers Customer Engagement Center is considered to be the next generation set of solutions to be implemented on customer service areas. Although this concept has been developed several decades ago, now it is taking much more importance due to the complexity driven on managing clients on a Omnichannel environment. New . . .

Sep 29