Tech Showcase - VHT - How to Maximize Your Multi-Channel Opportunities & Increase Customer Satisfaction

Presented by Shannon Lekas, Solutions Engineer, VHT; In 30 minutes we will show you how to bridge the gap between your customer's self-service and subsequent agent-assisted-service across multiple channels. This demo will focus on implementing a mobile initiated callback solution and how to offer Scheduled Callback to improve the customer experience. In addition, we will demonstrate how to lower c . . .

Aug 4

The Insider's Guide to Better Salesforce Reporting

You depend on Salesforce to run your business and use it to track every customer interaction - from sales through to marketing and customer service. But what happens when there's duplicate, missing or incomplete data? Does your management team question the accuracy of your Salesforce reports? Do you spend days reconciling discrepancies? Are you making the right decisions for your business? Join ou . . .

Aug 5

The Insider's Guide to Better Salesforce Reporting

You depend on Salesforce to run your business and use it to track every customer interaction - from sales through to marketing and customer service. But what happens when there's duplicate, missing or incomplete data? Does your management team question the accuracy of your Salesforce reports? Do you spend days reconciling discrepancies? Are you making the right decisions for your business? Join ou . . .

Aug 5

Roundtable - Best Practices in First Contact Resolution

Presentations by NICE, OpenSpan, Virtual Hold, Voiance; Attend this roundtable to learn how you can improve FCR and reduce costs while also improving customer experience and satisfaction. . . .

Aug 6

Tips and Tricks for Successful Contact Center Forecasting and Planning

Presented by Ric Kosiba, Vice President, Bay Bridge, Interactive Intelligence. Get useful tips and tricks for forecasting and planning that help you determine staffing requirements and avoid day-of issues. These same tips and tricks even apply to hiring plans over time. . . .

Aug 11

Invigorate Customer Journeys With Salesforce Add-ons

Improving customer engagement, satisfaction, and value across the enterprise might sound like a tall order, but it's not. They key is building an integrated enterprise that can leverage behavioral and survey data to personalize customer experiences and journeys on all customer touch points. This is where cloud-based, multichannel solutions can help. Join Salesforce AppExchance partners NewVoiceMed . . .

Aug 12

3 Tips to Successfully Manage the Customer Journey

Join us as Verint's Customer Experience professional shares secrets to understanding the customer journey. You'll learn why customer experience industry leaders outperform their counterparts. How to go beyond traditional Voice of Customer data collection to understand the complete customer experience. Why it is important to focus on the correct customer touch points. . . .

Aug 13

CIOs Must Enable Business Agility via Modern Data Management in the Age of the Customer

n the last ten years, 75% of global 500 companies have fallen off the list. Why? They did not manage change well. For many, digital disruptors took their place with business models based on Internet connectivity, cloud-based applications, and mobile devices that connect everywhere. To help build the agile enterprise, CIOs must move beyond traditional technology agility, and become agile in ten dim . . .

Aug 13