Combining the Virtual and the Real for Customer Engagement Success

With the Customer Engagement Platform live demonstration, you can learn how you can take advantage of this innovative trend to improve customer satisfaction, increase sales and build brand loyalty while also reducing support costs. . . .

Jul 12

Roundtable - Workforce Management
 

Attend this webcast and hear useful tips and tricks for forecasting and planning that help you determine staffing requirements and avoid 'day-of' issues. These same tips and tricks even apply to hiring plans over time. . . .

Jul 14

How Data and Analytics Can Turbocharge Your Chat Program

Whether you're a basic chat beginner or more advanced, this webinar will coach you how to use web data, customer journey analytics and text mined insights to improve your chat results and become an engagement fitness expert. . . .

Jul 28

Visual IVR In Action - Personalized Customer Experience

Jacada will show you how visual IVR delivers a personalized and digital experience to voice callers, enabling a better customer experience with improved self-service. . . .

Aug 4

What-If, Cost Versus Service, and Variance Analysis

Ric Kosiba, Vice President, Decisions, Interactive Intelligence and Founder of Bay Bridge Decision Technologies will discuss the insightful analysis that can be accurately and quickly developed if you have the right tools and technologies. . . .

Aug 9

Roundtable - Best Practices in First Contact Resolution

Join this Roundtable, with CallMiner, inContact, and Virtual Hold; moderated by CRMXchange. Customers want simple resolution to service and purchase inquiries delivered in a seamless fashion across an ever expanding number of channels of interaction. . . .

Aug 11