Maximize Your CRM with E-Signatures
 

Electronic signatures have become commonplace in many highly regulated industries. Mortgages, life insurance applications and legal documents are routinely e-signed and have even been challenged and stood up in court. So why are some sales organizations not yet using e-signatures on everyday customer agreements such as non-disclosures, purchase orders, contracts, and statements of work? When it co . . .

Sep 3

The Three Game Changers for Mobile Customer Experience

Research shows that most of consumers' time on a mobile phone (60% in the US) is spent interacting with applications. Mobile customer engagement is a huge opportunity for businesses. The more relevant companies can make themselves to customers, the better chance they have to cultivate relationships and grow sales. Designing an integrated customer experience (CX) strategy that leverages mobile acro . . .

Sep 4

How to Achieve Award Winning Results with Speech Analytics

Register for this webinar to learn how two of CallMiner's customers, Nautilus and State Collection Service, have found success with speech analytics in their contact centers. Recently recognized in the 2014 Speech Tech Magazine Implementation Awards, both companies have been able to use speech analytics to improve agent productivity, customer service, and the bottom line.This webinar will cover ca . . .

Sep 4

Improve Customer Trust By Modernizing Your Contact Center Architecture

As contact centers unify their communication channels, they become more competent in their customers' eyes. This naturally engenders trust in these organizations. Conversely, contact centers that don't offer unified interactions will appear less competent. And, over time, they will lose customer trust. Don't let antiquated technology destroy the trust your organization has worked so hard to build. . . .

Sep 10

Technology Innovation Showcase - Zipwire from Aspect

See a product demonstration of Zipwire, Aspect's cloud-based contact center solution integrated with Dynamics CRM to give you a true Total Customer Care solution in the cloud. . . .

Sep 11

The Contact Center as a Growth Catalyst
 

Contact centers are conventionally seen as cost centers where success is measured by operational efficiencies and metrics such as expense containment and call handle times and volume. This tactical, limited view misses the significant strategic role contact centers should have in growing a business, including revenue and profit generation. Kate Leggett will discuss recent Forrester research and sh . . .

Sep 11

Retaining Knowledge and Expertise amidst a Changing Workforce

People are the most important resource in any organization. But when your workforce is constantly changing, how do you keep up? Scania, one of the world's largest leading manufacturers of commercial vehicles, is dealing with that exact problem. A large part of their workforce is retiring and they're looking to attract a lot of new employees. With tibbr, the Enterprise Social Networking platform, S . . .

Sep 11

Technology Showcase - Take Your Contact Center To the Cloud With Zipwire and Microsoft Dynamics CRM

Whether your contact center is already in the cloud or you're considering a migration to the cloud from on-premise, we'll demonstrate Zipwire, Aspect's cloud-based contact center solution integrated with Dynamics CRM, to show you how we make it easy to deploy, analyze, optimize and revolutionize the customer experience. . . .

Sep 11

10 Tips for Optimizing Contact Centers of All Sizes

Join us for an interactive discussion to learn how small to mid-size contact centers are finding ways to use workforce optimization (WFO) software in their contact center without the heavy cost burden. We will identify the top ten tips for choosing a solution that will fit your business need and not break your bank. . . .

Sep 18

The Total Impact of CX
 

What defines CX success? Financial metrics are important, but it doesn't stop there. Too often companies overlook other methods for measuring the impact of their customer experience initiatives. During this webcast we'll discuss: How the impact of actions integral to and originating from customer insight programs will be accepted and expected. Ways to capture impact, including methods that are not . . .

Sep 18

10 Tips for Optimizing Contact Centers of All Sizes

Join us for an interactive discussion to learn how small to mid-size contact centers are finding ways to use workforce optimization (WFO) software in their contact center without the heavy cost burden. . . .

Sep 18

The Power of Context in the Mobile Mind Shift

We are in the midst of a mobile mind shift -- a world in which people expect to get what they want, in context, in their moments of need. That context includes their location, history, objectives, and even state of mind. . . .

Sep 23

Tech Tank Roundtable: Analytics Demo
 

Aspect, inContact, Uptivity discuss two key components of keeping your customers happy: Knowing what they're thinking and anticipating their needs. Contact center analytics can do all of this and more. There are multiple applications, including speech, text, sentiment, and interaction analytics . . .

Sep 30