| Stock Ticker |
| Chordiant | 4 |  | 0.37 |
| Unica | 5.92 | | 0.44 |
| Interactive | 12.98 | | 0.72 |
| Epicor | 5.6 | | 0.3 |
| APAC | 5.41 | | 0.28 |
| Sykes | 19.06 | | 0.97 |
| SupportSoft | 2.27 | | 0.09 |
| NICE | 23.96 | | 0.89 |
| eLoyalty | 8.15 | | 0.27 |
| ICT | 9.02 | | 0.29 |
| Pegasystems | 27.22 | | 0.84 |
| Teletech | 15.58 | | 0.43 |
| NetSuite | 11.31 | | 0.3 |
| Tekelc | 17.2 | | 0.37 |
| SPSS | 34.03 | | 0.66 |
| Salesforce | 38.91 | | 0.74 |
| ATG | 3.87 | | 0.07 |
| Oracle | 21.74 | | 0.32 |
| CDC | 1.55 | | 0.02 |
| Vignette | 13.24 | | 0.09 |
| SAP | 40.37 | | 0.18 |
| HP | 38.68 | | 0.03 |
| Selectica | 0.42 | | 0 |
| Astea | 2.02 | | 0 |
| Amdocs | 21.41 |  | -0.04 |
| NCR | 11.76 | | -0.07 |
| RightNow | 11.72 | | -0.08 |
| LivePerson | 3.97 | | -0.03 |
| Convergys | 9.19 | | -0.09 |
| ClickSoftware | 6.4 | | -0.2 |
| Rainmaker | 1.45 | | -0.05 |
| Jacada | 2.06 | | -0.12 |
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As of 4:00 p.m. on 7/1/09 |
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Upcoming Webinars
|  (07/08/09; CRMXchange) Workforce Management Roles, Responsibilities, and Employee Development
This session will explore the roles and responsibilities of the workforce management function, as well as ideas for keeping your team trained and up-to-date on their jobs.We will tackle issues like the correct tools to improve job efficiency.
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| (07/08/09; AVAYA) Future Directions for Contact Centers and Customer Interactions
This webcast series looks at what's coming in the future, and what enterprises should be considering in their planning and implementations today. This first session focuses on the impact of unified communications, analytics, knowledge tools, performance management systems, and other emerging capabilities. And, there will be time to address your questions and ideas, too.
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| (07/08/09; Oracle) How to Reduce CRM Infrastructure Sprawl: A Technical Guide to Consolidating Oracle Siebel CRM 8
With sales challenging IT to deliver more out of CRM systems, it's difficult to keep the growth in check while dealing with the power and cooling crunch that new applications often bring. In this eSeminar, you will hear from industry experts at Sun Microsystems and Oracle Siebel, who will demonstrate how no-cost virtualization solutions from Sun can maximize CRM system utilization while minimizing power consumption and data center floor space. Our panel will demonstrate new consolidation technologies and the results of real-world tests that demonstrate how you can improve efficiency and availability without busting the IT budget.
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| (07/08/09; Salesforce) 6 Key Factors for Customer Service Success
Do you know how your support organization stacks up in terms of industry best practices? Find out how to identify your most valuable initiatives in real time, drive down the cost of customer service, and grow revenues. Plus, see how thousands of companies are exceeding customers' expectations and gaining an edge with call center, self-service, and knowledge management tools from salesforce.com.
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| (07/14/09; Bay Bridge Decision Technology) Top Contact Center What-If Questions and How to Solve Them
We should call 2009 "The Year of the What-If". If ever there was a time when alternative planning scenarios were being analyzed and reanalyzed, it is now. During times of significant business change, it is vital that these questions be answered accurately.
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| (07/23/09; Nortel) Capitalizing on Web 2.0; Integrating Your Web Portal and Customer Service Strategy
Web 2.0 era businesses must take a proactive customer service approach that links fundamental processes with technology to achieve optimal results; and Automation is the key. With automation, companies will not only reduce operational expenses and increase productivity but also offer the most exceptional customer experience to your customers - keeping them satisfied and ensuring their future business.
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| (07/28/09; Predictive Consulting) Defending the Loyalty Function: Lessons from Chief Customer Officers
Loyalty is elusive, and justifying ROI for loyalty initiatives is even more difficult. Yet, many companies have placed such a premium on customer loyalty that they've created a new C-Suite role called the Chief Customer Officer (CCO) to serve as the definitive and authoritative view of customers across the company and to drive customer and corporate strategy at the highest levels of the company. These CCOs are uniquely accountable to help increase customer loyalty and profitability and have shown remarkable improvements for their companies.
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