| Stock Ticker |
| Selectica | 0.25 |  | 0.02 |
| eLoyalty | 6.09 | | 0.38 |
| ATG | 3.92 | | 0.19 |
| RightNow | 15.01 | | 0.72 |
| Interactive | 17.27 | | 0.43 |
| Jacada | 1.46 | | 0.03 |
| SupportSoft | 2.56 | | 0.05 |
| Oracle | 23.55 | | 0.44 |
| ClickSoftware | 6.75 | | 0.12 |
| NCR | 12.98 | | 0.16 |
| Microsoft | 28.02 | | 0.18 |
| HP | 47.32 | | 0.29 |
| Tekelc | 14.55 | | 0.06 |
| Epicor | 7.36 | | 0.03 |
| Unica | 8.06 | | 0.03 |
| Astea | 3.3 | | 0 |
| Convergys | 10.78 | | 0 |
| APAC | 5.21 | | 0 |
| Chordiant | 3.45 | | 0 |
| Salesforce | 62.08 |  | -0.35 |
| SAP | 45.96 | | -0.29 |
| Rainmaker | 1.5 | | -0.01 |
| Amdocs | 28.25 | | -0.27 |
| NICE | 28.82 | | -0.33 |
| Sykes | 23.01 | | -0.35 |
| Pegasystems | 34.75 | | -0.83 |
| LivePerson | 5.85 | | -0.16 |
| CDC | 2.12 | | -0.06 |
| Teletech | 17.97 | | -0.58 |
| NetSuite | 12.16 | | -2.35 |
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As of 4:00 p.m. on 2/5/10 |
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Upcoming Webinars
|  (02/10/10; SMA Management Systems) SMART Reporting for HEAT Software
Easily deliver critical information throughout your organization with SMART for HEAT, SMA's Report Toolkit for HEAT. This powerful web-based report solution uses HEAT help desk software and includes a web console with access to a series of best practice reports. These parameter-driven reports can provide graphs, charts and drill-down functionality that deliver real-time information to enhance IT support processes and drive decisions
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| (02/10/10; Unica) Bridge the Online-Offline Gap for Marketing Effectiveness
Marketing is undergoing a fundamental change as power shifts to the consumer, channels proliferate, competition intensifies, and marketing complexity grows. Today's marketing must be so relevant it seems like a service, improving customers' experiences by ensuring relevant and consistent messages across all marketing channels, in particular the Internet.
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| (02/11/10; Lyris) Turning Data into Dollars: Using the right metrics to improve e-mail and online marketing results
Let's face it: in today's challenging economy, online marketers don't have the time or resources to waste on programs that don't deliver results. Performance expectations are higher than ever. But the most commonly used marketing metrics aren't enough to create a roadmap for improvement. So how do you turn data into dollars when you don't have the right metrics to tell you why you're getting your current results? And how do you prevent failure next time? The key is Motion Metrics.
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| (02/11/10; Voxify) Personalized IVR - Turning Customer Information into Intelligence
Daniel Hong, Lead Analyst of Customer Interaction at Ovum (a Datamonitor company), will paint a picture of the challenges that the customer service industry faces today. He will reveal how leading companies are differentiating themselves through Personalized IVR and how the solutions came to fruition.
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| (02/16/10; NICE) It's a Matter of Intent...
Participate in this informative webinar to demystify the ongoing exchange between your company and its customers and learn how you can tap into these interactions to create a huge opportunity to optimize operations, differentiate through exemplary service, and grow your business.
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| (02/18/10; Bay Bridge Decision Technologies) The Value of Improving your Strategic Planning Process
It has now been proven that applying algorithmic technologies, similar to those deployed twenty years ago, to strategic planning can yield significant staff savings yet again. Just-in-time hiring, extra-time/under-time optimizers, and optimizing planned shrinkage will save our companies a lot of money. In this session, we'll discuss those technologies and the results you'll see by implementing them.
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| (02/19/10; CRMXchange) Roundtable Debate - Recent Advances in Analytics: How They Are Impacting the Customer Experience
Utilized properly, analytics can provide better understanding of your customers, their customer experience, competitive pressures, and ways to improve customer service. Analytics can also be utilized to improve call center productivity, optimize processes, and to enhance agent effectiveness. During this session you'll get insight into what the experts have experienced and how an investment in an Analytics solution can provide a return for every department in your organization.
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| (02/23/10; InVision) WFM 2.0 - Do You Have What it Takes?
Learn what you need to be ready for the future During this session, InVision's Craig Shambaugh and Rick Daley will explore the growth of WFM technologies from ACD-centric solutions to robust software that is fast, efficient, and able to meet the real-time demands of today's multi-channel / multi-skill contact centers.
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| (02/25/10; Verint) Learn How Global Payments Provider Elavon Identifies and Retains At-Risk Customers Using Speech Analytics
Learn how Elavon, a leading global payments provider, found an innovative way to retain at-risk customers. Leveraging speech analytics as a strategic asset in its customer service operations, the company significantly improved customer retention and benefited from greater insight into leading customer and process issues.
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