Getting from $20M to $400M: Challenges and Opportunities for Growth

As businesses grow, executive priorities change as their companies evolve from initial start-up to the strategic growth phase of much larger corporations. These areas of focus shift from just building new products and sales engines for revenue growth to solving growing pains with infrastructure and systems that can drive operational efficiency and earnings growth. Understanding executive prioritie . . .

Mar 11

Tech Tank - Voice of the Customer- Insight, Survey, and Feedback

Presented by inMoment, NICE, Verint -- Voice of the Customer describes your customer's feedback about their experiences with your company. Effective voice of the customer (VOC) programs allow you to connect and engage with customers at key points in the customer journey. . . .

Mar 12

Taking Action on Customer Insights
 

Successful CX leaders know that getting things done means working through others. This webcast will focus on how the CX leader can drive results through people. We'll focus on the key users of customer information to understand their role, what they need to be successful, and how you can work with them effectively. We'll discuss: How to build an effective network of support for customer initiative . . .

Mar 12

Tech Showcase - HireIQ - Predictive Analytics for Contact Center Hiring

In this webcast, you will see HireIQ's innovative predictive hiring analytics technology, and offer some customer case studies as to how it has reduced attrition - especially critical 90-day attrition - and improved key performance measures like CSAT and FCR. . . .

Mar 13

A Disengaged Workforce Does Not Delight Customers

Seventy percent of the workforce is disengaged. So, leaders who understand how employees work - not just what they do - have an edge over the competition. Making intelligent business decisions based on this knowledge drives growth, satisfaction (for employees and customers) and ultimately, revenue.You'll learn why agents shouldn't be treated like assembly line workers and the three critical stages . . .

Mar 18