Driving Customer Satisfaction through Agent Work-Life Empowerment

Industry benchmark studies show what most people intuitively know - that happier agents make happier customers. But what makes a happy agent? Answering that question requires understanding the motivators of today's contact center workforce, which is increasingly dominated by Generation Y (Millennials). . . .

Jan 8

Tech Showcase - IntelliResponse's Improving Digital Customer Service with Virtual Agent Software

Register to attend a live demonstration of Virtual Agent Software and learn how it can improve your organization's online customer experience. . . .

Jan 15

Tech Tank - Workforce Management Roundtable Demonstrations

Forecasting, budgeting, capacity planning, and hiring planning are the crucial elements for operational success. Workforce management software vendors are continually incorporating new features to drive rapid ROI. . . .

Jan 27