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Bettering the Customer Experience . . .
inContact to Deliver Enhanced Customer Interaction Capabilities inContact announced the market availability of its second major solution enhancement for the year with an expanded platform to help users create a better customer experience. Highlights of the latest inContact release include real-time dashboards. . . . read more >>
Country of Panama Implements CRM from FreeCRM.com FreeCRM.com announced that the country of Panama has implemented over 100 seats of it’s namesake CRM product to automate call center operations and to streamline governmental services in the Office of Social Services. Implementing FreeCRM.com by the country of Panama gives the country’s 3.5 million citizens instant information, access and management of call center operations for the country’s Social Services department. . . . read more >>
IBM Unveils New Services To Accelerate Customer Engagement IBM announced a new set of services targeting chief marketing officers (CMOs) and chief information officers (CIOs) to boost engagement efforts among today’s increasingly selective and digitally empowered customers. IBM Interactive, IBM’s digital marketing agency, will play a role in guiding businesses through their digital transformation journeys. IBM will help businesses use technology as a tool to build more meaningful, personalized interactions across mobile, social and online touchpoints . . . read more >>
Assurant and SupportSpace Partner to Deliver Technical Support Assurant Solutions, a provider of extended service contracts, and SupportSpace, a provider of crowdsource-based premium remote technical support for major computer and tech brands, announced the launch of a 'one-stop-shop' solution for enhanced services and support. Assurant Expert Services enables Assurant Solutions' partners in the telecommunications, consumer electronics and major appliance sectors to sell, manage and deliver revenue-generating support and services to their customers without the time and cost associated with building a technical infrastructure, identifying technology experts or managing a program. Assurant Expert Services provide turnkey solutions for in-home, in-store and on-line services, including a web portal that enables real-time remote services, scheduling and management through a functional and flexible work-order system. . . . read more >>
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