CRMAdvocate Blog
(1,638)
Industry Events
(17)
Webinars
(10)
Past Editions
(3,648)
Share your Take
Join CRMAdvocate (no cost)
|
|
Bettering the Customer Experience . . .
Minacs Selects Salesforce Radian6 to Power Customer Service
Aditya Birla Minacs, a business solutions company, announced that it has chosen Salesforce Radian6 to power its Social Customer Service solutions: miKnowledge and miConversations. Minacs will leverage Salesforce Radian6 to help clients manage their reputations online by listening and responding to conversations on social networks, including Facebook, Twitter, YouTube, LinkedIn, blogs, online communities and more. Minacs will use Salesforce Radian6 to help companies turn millions of social conversations about their products, brands and industries into dynamic engagements. . . . read more >>
Chat Up Your Customers for Increased Web Sales
Next-generation live chat brings new levels of customer satisfaction. Business communication options are expanding at breakneck speed, especially when it comes to online options. As a result, today's "connected" consumers are putting pressure on businesses to deliver timely and personal communications, at the same time bringing heightened expectations when it comes to service. In this environment, consumers are growing less tolerant of inferior service and are more likely to move to a competitor as a result of a poor customer experience. Businesses that are successful at retaining clients have more opportunity to maximize the revenue they can generate from their installed client base. . . . read more >>
Customer Care 2.0: Helping Mobile Consumers Help Themselves
For anyone buying a smartphone today, the burden for supporting that device typically falls with the network operator, who is responsible for making sure that the phone works well. In the days of feature phones, this meant dealing primarily with call quality and battery issues. Today, technical support means resolving sluggish performance, application problems, battery drain, configuration issues and bill shock due to unexpected data usage. As smartphone sales have grown, the impact to customer care has been dramatic. . . . read more >>
Six Implications of IBM’s Replacement of Siebel with SugarCRM
April was quite a month for SugarCRM. It announced a further $33 million in funding, the release of the latest version of its CRM software, first quarter revenues up 118%, a shake-up of its reseller channel, and, to cap it all, IBM appeared to let slip that it was replacing its 67,000 user Siebel implementation with, you guessed it, SugarCRM. While the details of the replacement of Siebel seem to be shrouded in non-disclosure agreements, and until the details are known we won’t know the full implications, on the surface at least it would appear to have some interesting ramifications for the CRM market. . . . read more >>
| |
