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Bettering the Customer Experience . . .
Salesforce.com Unveils the Government Cloud
Salesforce.com unveiled the Government Cloud that will include a dedicated, multi-tenant instance of salesforce.com's cloud infrastructure to allow U.S. federal, state, and local agencies to deploy social and mobile technologies in compliance with Federal Information Security Management Act (FISMA) requirements. The Government Cloud also includes AppExchange for Government, a new app marketplace for the public sector where government agencies can find, try and deploy cloud apps that meet their needs. Additionally, the Government Cloud includes the Salesforce Government Partner Accelerator Program, which will train an army of 1,000 integrators by the end of 2012. . . . read more >>
KANA Acquires Cloud Customer Service Company Trinicom
KANA Software has completed its acquisition of privately held Trinicom, a provider of cloud-based web customer service (WCS) and customer interaction software. Trinicom, based in the Netherlands, serves more than 200 predominantly mid-sized organizations in both the public and private sector, offering access to multi-channel WCS capabilities such as knowledge management, web self-service, social communities, live chat and virtual assistant technology, as well as call, campaign and email response management – all from a single on-demand cloud application. . . . read more >>
Xactly Incent Helps Improve Sales Compensation Efficiency
Helping enterprise customers drive better business results through incentive compensation programs, Xactly Corporation has introduced new innovations in its Xactly Incent platform. Incent 7.5 improves the compensation management experience through new administration dashboard features; extended compensation plan setup; enhanced workflow capabilities in Xactly eDocs & Approvals; and certified support for Windows Internet Explorer 9. With Xactly Incent, and its complimentary sales performance modules, customers can create and deploy strategic, motivational sales compensation programs that align sales rep behavior with corporate objectives and improve overall sales intelligence and results. . . . read more >>
Knoa Software Launches EPM 7.0 for Oracle Siebel CRM
Knoa, a provider of end-user experience and performance management software, announced the availability of Knoa Experience and Performance Manager (EPM) 7.0 for Oracle Siebel CRM. This latest platform offers Oracle Siebel CRM users reports and metrics that help identify, prioritize and take action on end-user experience and performance issues impacting adoption and effectiveness. With Knoa EPM 7.0 for Oracle Siebel CRM, there is data available to the support teams on potential errors, both system and user, that can be leveraged to assist in resolving issues. . . . read more >>
Savtira Selects Oracle RightNow CX Cloud Service
Savtira, a Software-as-a-Service (SaaS) Cloud Commerce solutions company, announced it will implement Oracle’s RightNow CX Cloud Service. . . . read more >>
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