CRMAdvocate Blog
(1,536)
Industry Events
(33)
Webinars
(14)
Past Editions
(3,546)
Share your Take
Join CRMAdvocate (no cost)
|
|
Bettering the Customer Experience . . .
Customer Service Tops Social Discussions Across Industries
Marketers in various industries have different goals for their social media efforts, from direct response to branding to everything in between. And a vertical's regulatory environment can lead to vastly different approaches and levels of engagement. But on the consumer side, one concern remains paramount: customer service. Research from text analytics service and customer experience solutions provider Attensity showed that, while social media conversations about banks, airlines and hotels were often topically oriented around something specific to the industry, the most common type of conversation for each industry was about customer service. . . . read more >>
Top 10 Hurdles to Providing an Excellent Client Experience
Continuing with our weekly Top Ten lists, the 4th topic in our series: The Top 10 Hurdles to Providing an Excellent Client Experience Since working with many firms over the past 10 years, we have seen varied approaches to the client experience and we have helped many clients make fundamental improvements to their approach. As such, we have witnessed many approaches that simply do not work or create significant barriers to a positive client experience. Here are our Top 10 hurdles to providing an excellent client experience: 1. Sales Territorialism. . . . read more >>
Six Ways To Lose A $12,000-A-Year Customer
Lior Arussy said goodbye after years of not getting the value from his cell phone company. They finally convinced him that paying in access of $12,000 will not impress them one bit or make them care to retain him as a customer. Like any other bad experience the best you can do is learn from it. Here are the lessons to take if you want to ensure that your $12,000 a year customer will leave you. . . . read more >>
Metrix Adds Beverage Distribution Software Experts
Metrix, a provider of field service management software, announced a new reseller partnership with Vermont Information Processing (VIP), granting license rights to sell and support Metrix Service Management Software (M5) to beverage distributors, bottlers and vending companies in North America. VIP has specialized experience in beverage distribution and bottling industries from over 40 years of developing beverage industry technology solutions, including ERP, logistics management and route accounting and management software. Together with the Metrix Service Management software suite, VIP offers the beverage distribution and vending industries an end-to-end ERP and Field Service Management software solution. . . . read more >>
| |
