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My community has made an incredible investment in a rails-to-trails linear park. That's just fancy talk for converting an abandon railroad line into a multi-use path. Over the years it has become increasingly popular for walking, running, in-line skating cycling, and just about any other non-motorized mode of transportation. It seems to have its own rush hours. Combine congestion with multi-use and you have all sorts of opportunities for altercations especially with the distractions of people watching, MP3 players, pets, and cell phones.
Yes, there are some basic rules of the road to manage the chaos - cyclists yield to in line skaters who yield to walkers - but some vocal locals desired more laws to govern the situation. So the city council was pushed to pass speed limits for the cyclists who, given their speed advantage, can scare the heck out of folks when they sail by. Stick with me, I have a CRM point today.
Did the law make the place safer and more pleasant? No, not really. Why not? Simply put, it's not about the speed of the cyclist. It's not even about the bikes. It's about whether or not anyone or everyone cares. Sharing the path means, not walking 3+ abreast impeding traffic in the opposite lane. Sharing the path means not having the dog's leash creating an impromptu finish line. Sharing the path means not running down the center lane.
For me, it's not about the number or the quality of laws. It's about caring. It's about each person paying attention to what they are doing and how it affects others around them. Think about the recent discussion of caring organizations and caring employees. The organization is the path. The business processes are the laws. And the employees are the people on the path. That's my take. Do you agree? What's your take?
. . . . . Gary Lemke, Chief Customer Advocate
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Lasting Impressions:
Don't try to make children grow up to be like you, or they may do it.
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Russell Baker
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OUR TAKE -
You Can't Legislate Caring
