 OUR TAKE -
Daylight-Seeking Problems
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It's simply a matter of doing what you do best and not worrying about what the other fellow is going to do.
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John R. Amos
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A New York Times article reveals disturbing details about Dell’s efforts to hide that it knowingly sold millions of computers containing faulty components. The article, based on recently unveiled legal documents, claims the computers contained bad capacitors causing chemicals to leak from the units.
We all know technology is not perfect. And we know computers are the result of hundreds if not thousands of components from countless global suppliers. However, the troubling revelation is that the legal documents apparently show that Dell knew about the product and apparently took steps in an apparent cover-up. It seems salespeople were told: “It's business as usual. Don’t bring this to customer’s attention."
So let's add this to the list of case studies (remember, PG&E, United, BP, Apple, and Burgerville) of how the truth has a way of eventually finding daylight. Some companies embrace the situation while others bury their head in the sand. In my opinion, each of these cases shows the advantage of getting ahead of the problem rather than blindly hoping the problem will go away on its own.
Is there an unaddressed problem lurking in your organization's closet currently seeking daylight? What's your take?
Gary Lemke, Publisher
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