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| Stock Ticker |
| Pegasystems | 37 |  | 1.76 |
| Selectica | 0.24 | | 0.01 |
| Rainmaker | 1.5 | | 0.06 |
| APAC | 5.4 | | 0.21 |
| NCR | 12.57 | | 0.44 |
| Amdocs | 29.67 | | 0.97 |
| NICE | 30.42 | | 0.96 |
| Astea | 3.3 | | 0.1 |
| Convergys | 11.01 | | 0.28 |
| Oracle | 23.76 | | 0.54 |
| ATG | 4.11 | | 0.09 |
| SAP | 47.36 | | 0.88 |
| CDC | 2.39 | | 0.04 |
| HP | 48.59 | | 0.76 |
| Sykes | 24.4 | | 0.34 |
| Jacada | 1.44 | | 0.02 |
| Unica | 8.04 | | 0.11 |
| ICT | 15.97 | | 0.09 |
| ClickSoftware | 7.1 | | 0.02 |
| Microsoft | 28.46 | | 0.05 |
| Teletech | 19.11 | | 0.03 |
| RightNow | 16.27 | | 0.01 |
| Chordiant | 3.61 | | 0 |
| SupportSoft | 2.51 | | 0 |
| Epicor | 7.68 |  | -0.01 |
| Salesforce | 65.06 | | -0.12 |
| Tekelc | 14.93 | | -0.06 |
| eLoyalty | 6.1 | | -0.03 |
| LivePerson | 6.44 | | -0.04 |
| NetSuite | 15.3 | | -0.1 |
| Interactive | 17.89 | | -0.36 |
|
As of 4:00 p.m. on 2/2/10 |
|
 NEW IN CRM
Article: Knitting Together a Community of Enthusiasts
A 130-year-old yarn company with cutting-edge social media participation? Now that’s not something you hear every day. Lion Brand Yarn, a retailer of yarn and knitting and crochet patterns, has woven together an impressive social strategy—one that got the attention of Forrester Research analyst and Groundswell author Josh Bernoff. (DestinationCRM
)
News: Astea Releases Alliance 10.0 for the Virtual Enterprise
Astea introduced a new version of its solution for service organizations that includes many new features and modules - a new user interface; a suite of workforce collaboration tools; a redesigned Studio development tool; Third Party and Vendor Management module; and support for ITIL (Information Technology Infrastructure Library). Leveraging Web 2.0 functionality, Astea Alliance helps companies connect and work collaboratively with partners, vendors, suppliers, customers and employees via new collaboration tools, dashboards, and embedded analytics.(Astea
)
News: Sage CRM Developing Cloud-Based On-Demand Services
Sage North America is developing cloud-based on-demand services for its Sage CRM Solutions product family. ACT! E-marketing, the initial service offering from Sage, provides e-mail marketing campaign management compatible with the ACT! by Sage 2010 contact and customer manager. Sage plans additional on-demand services for its on-premises and hosted CRM systems including sales, marketing, e-commerce and mobility services, among others, that allow SMBs to subscribe to functionality they need, as they need it. (Sage
)
News: Nexidia And Hyperquality Offer Joint Solution
A growing list of companies have enlisted Nexidia and HyperQuality to improve actionable insight in the customer care process. Now, enterprises will be able to benefit from a joint Nexidia-HyperQuality solution that combines speech analytics with quality analysis. The Nexidia-HyperQuality solution integrates Nexidia’s patented phonetic speech analytics technology to systematically identify specific customer interaction issues out of a vast number of service calls. (Hyperquality
)
Article: Ten Steps To A Practical Social Media Business Strategy
How can you make social media and Web 2.0 work for your business? Social media sites and models are really just “channels” from a marketing and CRM perspective -- requiring targeted approaches, expectations and even owners. But while experimenting with public social media and marketing campaigns is an essential first step for most businesses, simply having a presence on Facebook or Twitter does not mean you have a true social media business strategy. So where should we start after we get our “Facebook fix” and turn to leveraging social models more broadly and completely in our business? (SearchCRM
)
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