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| Stock Ticker |
| Jacada | 1.5 |  | 0.07 |
| Selectica | 0.29 | | 0.01 |
| ATG | 4.36 | | 0.05 |
| eLoyalty | 6.12 | | 0.04 |
| Astea | 3.22 | | 0 |
| Chordiant | 3.64 |  | -0.04 |
| ICT | 15.77 | | -0.18 |
| RightNow | 17.1 | | -0.22 |
| SAP | 45.9 | | -0.67 |
| CDC | 2.52 | | -0.04 |
| Epicor | 8.07 | | -0.14 |
| Convergys | 11.11 | | -0.2 |
| Teletech | 18.34 | | -0.41 |
| Sykes | 23.7 | | -0.57 |
| Amdocs | 29.17 | | -0.71 |
| NICE | 30 | | -0.8 |
| Interactive | 19.13 | | -0.53 |
| Oracle | 24.15 | | -0.68 |
| Pegasystems | 33.18 | | -0.95 |
| SupportSoft | 2.62 | | -0.08 |
| LivePerson | 6.69 | | -0.23 |
| Rainmaker | 1.44 | | -0.05 |
| NCR | 12.07 | | -0.42 |
| Salesforce | 64.54 | | -2.34 |
| Microsoft | 28.96 | | -1.05 |
| ClickSoftware | 6.89 | | -0.26 |
| HP | 49.29 | | -2 |
| Tekelc | 15.48 | | -0.68 |
| APAC | 5.36 | | -0.28 |
| NetSuite | 15.65 | | -0.92 |
| Unica | 7.46 | | -0.58 |
|
As of 4:00 p.m. on 1/22/10 |
|
 NEW IN CRM
News: Loyalty Programs Dole Out Rewards But Fail To Fully Connect
As more marketers turn to loyalty and rewards programs to spark business growth, a new report from the Chief Marketing Officer (CMO) Council report indicates that marketers are under-valuing these often costly programs even as customers give the perks, discounts, deals and additional service opportunities high marks. Both customers and marketers agree: deeper engagement and personalized contact drives loyalty, not mass blast communications and gimmicks.(CMO Council
)
News: EHM Deploys Oracle Utilities Customer Care and Billing
Enersource Hydro Mississauga (EHM) recently replaced its legacy customer information system (CIS) with Oracle Utilities Customer Care and Billing to improve customer satisfaction and help comply with its soon-to-be-implemented Time-of-Use (TOU) billing requirements. New smart metering regulations in Ontario have led local distribution companies (LDCs) such as EHM to make changes to their existing CIS to support TOU rates. (Oracle
)
Article: Collaboration Counts
Do you ever wonder what "information roadblocks" employees hit when trying to solve simple customer problems? For example, when a customer called with a billing question, the front-liners have to dip into multiple information systems — including CRM and departmental or divisional databases, such as sales, manufacturing, supply chain, logistics, finance, and service — before they could provide an accurate response. Navigating these systems takes time, increases the likelihood of errors, and in turn, decreases the quality of customer service.(DestinationCRM
)
News: SAP and ClickSoftware Alliance Gains 2009 Traction
Since introducing a reseller agreement over a year ago to help customers meet the challenge of a mobile service workforces, SAP and ClickSoftware announced adoption of its offering. Resold by SAP, the solution has helped businesses in various industries, such as CEZ Group, FirstEnergy, National Grid and Johnson Diversey, maximize mobile workforce performance through decision support and optimization technology. With SAP Workforce Scheduling and Optimization, customers can reduce the complexities in service delivery driven by huge variability in customer and service demands, limited visibility into field operations and the rising costs of delivering better service. (ClickSoftware
)
Article: How To Billboard Bills and Showcase Statements
The term ‘transpromo’ is being referenced more and more in marketing discussions. Phil Hutchson, Tactical Marketing Director Pitney Bowes UK and ROI discusses ’transpromo’ and how can smaller businesses benefit.(Pitney Bowes
)
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| | 
OUR TAKE -
Time to Burn the Bridges