Aberdeen, a Harte-Hanks Company, research reveals that Best-in-Class small and medium enterprises (SMEs) are pressured by fragmented customer data and have implemented processes and adopted technologies to provide the sales force with complete and accurate customer and prospect information. This news comes from the recent Aberdeen benchmark report titled "CRM in SME: Sized to Fit" (March 2008) in which over 120 organizations were surveyed to identify the strategies, capabilities and enablers that Best-in-Class firms are using to improve the performance of their sales force.

A leading French outsourcer WEBHELP SA operating a unique contact center network in 3 different countries has expanded its NICE environment, and will begin implementation of the Company's Interaction Analytics solution-part of NICE SmartCenter. The NICE solution will be used in its fifteen sites located in France, Romania and Morocco, and will enable WEBHELP to enhance the quality of service it provides to callers, and provide its clients a deeper understanding of customer dynamics.

In the "2008 Contact Center Workforce Management Market Report", DMG Consulting conducted an independent customer satisfaction survey, rating the seven leading WFM solution providers across five satisfaction categories: product, implementation and training, service and maintenance, professional services and overall satisfaction. GMT received the highest score by their clients in every category, including a perfect 5.0 out of 5.0 in "overall vendor satisfaction".

NCR introduced CVM Mobility, a suite of services that lets patients use their mobile phones or other mobile devices to receive appointment reminders and other alerts, pay bills and access lab results.

Mobileworld Operating Pty Ltd (trading as Crazy John's), has implemented a Convergys solution enabling the delivery of highly segmented new mobile services to Crazy John's customers. Crazy John's is Australia's largest independent mobile phone retailer.

Loyalty Lab,announced an alliance with HSBC Finance Corporation's card and retail services business to extend loyalty and customer retention marketing (CRM) capabilities to retailers that offer private label and co-branded credit cards through HSBC.

Verint announced that Spanish telecom provider Jazztel Telecommunications has selected its STAR-GATE(tm) DR solution to help retain, retrieve and monitor communication data in compliance with the new European Union Data Retention Directive and Spanish Regulations.

Satuit Technologies announced the release of SatuitCRM 10.7, the latest version of its CRM platform. Leading the list of upgrades in Version 10.7, are several new features including Single Sign-On (SSO) capability to simplify deployment to large teams and increase compliance with internal IT Security policies.

Altitude Software announced its new Altitude Software Partner Network Program (ASPN) aimed at Altitude uCI solution system integrators, consulting companies, distributors and value-added resellers worldwide.

Teleformix announced the appointment of Tim Ells as the Vice President of Sales.