 |
|
4/1/08 - No Foolin' Around
Happy April Fool's Day. However, this story is no joke. Last week, American Airlines cancelled about 300 of its estimated 2,300 flights without notice for aircraft inspection. The news was widely covered in print and electronic mediums with countless personal stories of people missing interviews, connections, the comfort of their beds, etc.
The airline said the inspections were voluntary and did not pose a threat to safety. I'm the first guy to applaud an airline for grounding an unsafe plane - especially if I'm a passenger of said plane. However, without knowing the details of why the orders were given, I'm left scratching my head on two accounts. First, if it was voluntary and not a threat to safety, why ground more planes than inspection/repair crews can handle thus creating a more severe shortage of aircraft resulting in a larger number of stranded passengers?
My second question is this: Why the surprise? Could the plan and communication been done better to minimize passenger disappointment? How about something more pro-active, rather than the same old reactive stuff? More on this tomorrow.
Gary Lemke, Publisher
(Share your thoughts)
|
|
TODAY'S NEWS (more)
|
|
|
SugarCRM announced its CRM Acceleration World Tour, covering 15 cities on three continents. The first CRM Acceleration will take place in Atlanta, GA on Thursday, April 10th, followed by two events in May in Los Angeles and Orange County. The CRM Acceleration World Tour will also visit Boston, Chicago, Miami, New York City, Frankfurt, London, Sydney, Tokyo and Toronto.
Verint Systems Inc. announced that a leading North American communications provider has extended its investment in Verint Witness Actionable Solutions'(tm) Impact 360(r) workforce optimization software by deploying several solutions across multiple contact center site locations.
InsideView announced the introduction of SalesView, an on-demand Business Search and Intelligence application, designed to bring insight gained from subscription-based and user-generated sources to the enterprise. SalesView presents relevant customer data, discovered and distilled through web harvesting, specialized research providers and social networks, within the familiar context of a customer relationship management (CRM) application.
To help companies convert online shoppers into online buyers, InstantService has joined Omniture, Inc.'s Genesis Network. The integration between InstantService's proactive chat product and Omniture's online business optimization platform will deliver sales, marketing and analytical efficiencies for Fortune 500 ecom retailers, financial services, high tech, transportation, and call centers.
LiveOps, a virtual call center company, announced the integration and certification of its On-Demand Call Center Platform with the Salesforce CRM application suite. This integration provides in-bound and out-bound telephony management, call routing, agent availability, CTI screen pop and call control for use with Salesforce CRM.
Noble Systems Australia has been selected by ParkTrent Properties Group (ParkTrent) to provide contact centre automation technology to manage all of its telesales and call centre activities for its Wollongong operation.
NetSuite announced that Laura Brumage was appointed Vice President, Worldwide Education Services. In this new role, Brumage will lead NetSuite's business software education initiatives which include expanding the education of NetSuite's partners, customers and employees about its wide array of on-demand business applications.
Convergys announced the appointment of Andrea Ayers to the position of President, Customer Management line of business. She continues to report to Dave Dougherty, President and Chief Executive Officer.
The Pohlad family of companies has expanded its information technology (IT) holdings for the third time in two years with the addition of Avtex, Inc., a unified communications and contact center solution provider based in Minneapolis.
Infor announced details for its annual user conference, Inforum 2008, to be held in Las Vegas, October 14 - 16, and officially opened the Call for Presentations. Inforum is a gathering of Infor customers, partners and experts who want to connect, learn and maximize the value of their Infor solutions.
|
 FEATURE WEBCAST (more) |
![]() |
"Secrets of On-Demand Reporting"
Travis Huch, Vice President, DreamFactory
On-demand reporting and analytics is changing the way companies execute and manage their business due to flexibility in customization and configurability, cost and standardization of data. Making sure that your CRM investment is providing you with reporting visibility and real-time accuracy is essential to helping you grow your market and customer base. Join DreamFactory, a pioneer in providing the next generation business applications on SaaS platforms with customer, Salesforce.com on this informative webinar.
|
|
|
| CRMAdvocate Stock Index |
| CRMSI | 58.25 |  | 4.41% |
| Dow Jones | 12,262.89 | | 0.38% |
| Nasdaq | 2,279.10 | | 0.79% |
| S&P 500 | 1,322.70 | | 0.57% |
| Top Gainers |
| SAP | 49.57 | | 57.90 |
| HP | 45.66 | | 49.78 |
| NCR | 22.83 | | 47.99 |
| Top Losers |
| eOn | 0.293 | | 0.78 |
| Selectica | 1.36 | | 1.75 |
| Broadvision | 1.14 | | 2.20 |
| Complete Stock Index |
| As of close 03/31/08 | |
|
GET YOUR OWN COPY OF CRMAdvocate
|
Read Less. Know More. Still reading a forwarded copy?
CRMAdvocate is everything you need to know about CRM because we do the hard work for you consolidating over 40 sources of CRM knowledge into one, easy to read format.
- Click here for your free newsletter subscription.
|
|
|
|
|
"OUR TAKE"
