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3/31/08 - Did You Pay Attention?
On Friday, I shared with you a one minute awareness test (http://www.dothetest.co.uk/). I enjoyed the many comments from readers about the test. If you didn't take the test last week, I encourage you to try it before reading on.
Most people were able to come up with the right answer to first the question. However, very few were able to say "yes" to the second question. There is a very good point in this simple test. Sometimes we only see what we are looking for. We miss the bigger picture because external influences narrow our vision or divert our attention.
Take this test to your next staff meeting to challenge people to look for what they are no seeing as it relates to the customer experience. Set you mind free.
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Salesforce.com Chairman and CEO Marc Benioff will debate the future of enterprise software with Hasso Plattner, Co-founder, Chairman and ex-CEO of SAP. The debate is set for Thursday, April 3, 2008.
Oracle announced that more than 24 colleges and universities worldwide recently purchased, implemented or upgraded Oracle Applications and infrastructure software to increase operational efficiency and better serve students, faculty, staff and alumni.
Stoneware, Inc announced the integration of SalesForce.com's Customer Relationship Management (CRM) hosted applications into their virtual web desktop, webOS. Enterprises using Stoneware's webOS to provide employees with access to both Windows and web applications can now deliver hosted SalesForce.com applications within the same virtual web desktop.
ATG reported that numerous retail brands whose Web sites are powered by ATG's e-commerce personalization platform have experienced gains in online revenue for 2007 and in early 2008. Sites leveraging ATG Commerce having recently reported increased Web sales include American Eagle, Nieman Marcus, Urban Outfitters and PetMed.
Riverside County Regional Medical Center (RCRMC) went live with Surado CRM Health earlier this month replacing its current Indigent Managed Care System as part of its Comprehensive Case Management system initiative.
Stellar has been awarded a call centre services contract with one of the UK's best known financial institutions. Under the terms of the call centre services agreement, Stellar will provide inbound customer assistance to support the ever-expanding client's product portfolio. The service will be operated from one of Stellar's eighteen global outsourcing centres based in Irvine, Scotland.
Dial Telecom Romania (DTR) implemented Soffront CRM to improve customer service and communication. DTR is a regional telecom holding company, meeting the needs of corporate customers in Central-East European markets.
eGain, Cystelcom Sistemas and Verint will come together to present their latest Contact Centre and Customer Service offerings at Cisco Expo 2008 in Madrid on 1 - 2 April.
Unica announced the finalists for its sixth annual Marketing Success Awards, which will be presented at the company's upcoming annual customer conference, the Marketing Innovation Summit. This year's finalists are based in the US and Europe, including Fortis and ING.
Based on its recent analysis of the contact center outsourcing market, Frost & Sullivan presents Teleperformance with the 2008 North American Contact Center Outsourcing Industry Innovation & Advancement of the Year Award.
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 FEATURE WEBCAST (more) |
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"Secrets of On-Demand Reporting"
Travis Huch, Vice President, DreamFactory
On-demand reporting and analytics is changing the way companies execute and manage their business due to flexibility in customization and configurability, cost and standardization of data. Making sure that your CRM investment is providing you with reporting visibility and real-time accuracy is essential to helping you grow your market and customer base. Join DreamFactory, a pioneer in providing the next generation business applications on SaaS platforms with customer, Salesforce.com on this informative webinar.
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| CRMAdvocate Stock Index |
| CRMSI | 55.79 |  | -1.23% |
| Dow Jones | 12,216.40 | | -0.70% |
| Nasdaq | 2,261.18 | | -0.87% |
| S&P 500 | 1,315.22 | | -0.80% |
| Top Gainers |
| SAP | 49.12 |  | 57.90 |
| HP | 46.09 | | 49.78 |
| NCR | 22.2 | | 47.99 |
| Top Losers |
| eOn | 0.34 | | 0.78 |
| Selectica | 1.47 | | 1.75 |
| Broadvision | 1.17 | | 2.20 |
| Complete Stock Index |
| As of close 03/28/08 | |
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"OUR TAKE"