Aspect Software announced a corporate strategy to educate the market on the critical role the contact center must play in the development of an organization's overall unified communications strategy. A series of upcoming product enhancements designed to ensure seamless interoperability between Aspect Software solutions and unified communications applications will further support this initiative.

B2B marketing software firm Marketo announced the launch of the company and its product, Marketo Lead Management. Over the last year, Marketo has built a loyal base with its beta products.

Convergys Corporation has renewed a multi-year contract that will provide Cox Communications with expanded relationship management functionality to streamline order entry workflows, provide customer alerts, and manage campaigns in its markets. With over six-million customers, Cox is the United States' third-largest cable operator.

A new Harris Interactive study finds that mobile phone users are increasingly comfortable making banking and purchase transactions while on-the-go - a virtual taboo until now. The survey finds 16 percent of mobile phone subscribers already use mobile banking services, with 60 percent of these people using the services at least once a week.

Skywire Software, a provider of software and services to key vertical industries, has launched Documaker 11.3, the newest version of the customer communications management (CCM) suite.

To mark the introduction of its first eBook, Infusion Software launched a contest to find the most inspired small business. The contest is based on the eBook authored by Infusion Software's CEO, Clate Mask, "The Edge of Success: 9 Building Blocks to Double Your Sales."

Noble Amcat plans to demonstrate best-practices and new technologies for contact centres at the Contact Centre Evolution 2008 seminars in London and Manchester next month. Noble Amcat invites contact centre professionals to join them at these events to see how to increase their productivity and reduce their costs.

GMT announced a 35% leap in revenue growth over 2006. For the second year in a row, GMT's revenue growth greatly outpaced analyst growth projections, including Datamonitor's March 2007 "Contact Center Optimization" report which projected approximately 9% overall market growth in 2007.

Calabrio, Inc., a provider of workforce optimization and unified desktop software for IP-based contact centers, announced that it has added ABS Technology Architects to its list of resellers of the Calabrio One suite.

eOn Communications reported a net loss for the quarter was $999,000, or ($0.07) per common share, compared to a net loss of $1,015,000, or $(0.07) per common share in the quarter ended January 31, 2007.