FEATURE EVENT
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Join us for
Services Industry Summit
eServices Strategies and Challenges
April 21-23, 2008 -
Charleston, South Carolina
Industry luminaries from leading organizations will share insights into the hottest topic around - eService Strategies and Challenges!
The summit, which includes a pre-conference executive roundtable and workshop sessions,
will feature presentations from industry leaders such as IBM Information Management Software,
Nokia Enterprise Solutions, Vignette Corporation, Novell, Inc., McAfee, Inc.,
Consortium for Service Innovation, and more.
Learn more about this unique eServices event.
Produced by:
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3/12/08 - 20 Minute Miracles
I'm taking a break today from the on-going discussion about one thing to improve the customer experience. I can tell the topic is very important to a great number of readers because of the volume of feedback emails. But today, I want to share a CIO Magazine article.
The article is titled 20 Things You Can Do In 20 Minutes to Be More Successful at Work and deals with the struggles I face - a to-do list of stuff that is "hard and insanely long term." It deals with that feeling of being overwhelmed by an overbooked schedule, unrealistic job expectations, and surprises that take us out of our game plan.
I encourage you to look through these 20 tactics that just might make you a better manager, sharpen your technical acumen, or even give your career a little extra kick. Is this the start of something new for you?
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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In a new market study, eGain found that North American enterprises are significantly under-performing in customer service. Companies benchmarked included 120 leading businesses in the U.S. and Canada with over $250 million in annual revenue across the financial services, communications, retail, consumer electronics, insurance, and travel sectors.
ResponseTek, a provider of enterprise-scale Customer Experience Management (CEM) solutions, released the Winter '08 Release for ResponseTek:CEM.
The TAS Group, an on-demand sales effectiveness solutions provider, announced its sponsorship and co-ordination of the Sales 2.0 Network (S20N), a global, virtual thought leadership forum to discuss issues relevant to sales professionals in a Web 2.0 world.
Salesforce.com has been named to Forbes' "Fastest Growing Tech Companies" list. With annualized sales growth of 85 percent over the last five years, salesforce.com ranked second only to Google among the list of technology innovators.
JupiterResearch ranked EmailLabs, the email marketing component of Lyris HQ, as the leading email service provider for small-midsize businesses.
Marqui announced the availability of the Marqui Marketing Automation Suite for salesforce.com's AppExchange. Integrated with Salesforce CRM, Marqui helps marketing teams generate, nurture, and deliver sales-ready leads using on-demand marketing software.
Orbis, an Australian-owned provider of Marketing Resource Management (MRM) software, announced it has been positioned by Gartner, Inc. in the Visionaries Quadrant of the 'Magic Quadrant for Marketing Resource Management, 1Q08 report.
Coveo Solutions Inc., a provider of search technology, completed an investment round of $2.5M. In addition to the investment, ex-CEO Louis Tetu will join Coveo as executive chairman, where he will serve on the management team.
eOn Communications reported that eOn and Cortelco Systems Holding Corp (Cortelco) have entered into an outsourcing agreement whereby Cortelco will provide management for all U.S. operations for eOn.
Cognizant, a provider of consulting, software, IT infrastructure and business process services, announced the inauguration of its 35th global delivery center in Buenos Aires, Argentina.
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 FEATURE WEBCAST (more) |
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"Secrets of On-Demand Reporting"
Travis Huch, Vice President, DreamFactory
On-demand reporting and analytics is changing the way companies execute and manage their business due to flexibility in customization and configurability, cost and standardization of data. Making sure that your CRM investment is providing you with reporting visibility and real-time accuracy is essential to helping you grow your market and customer base. Join DreamFactory, a pioneer in providing the next generation business applications on SaaS platforms with customer, Salesforce.com on this informative webinar.
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| CRMAdvocate Stock Index |
| CRMSI | 55.28 |  | 2.22% |
| Dow Jones | 12,156.81 | | 3.43% |
| Nasdaq | 2,169.34 | | 0.00% |
| S&P 500 | 1,273.37 | | 0.00% |
| Top Gainers |
| SAP | 48.71 | | 57.90 |
| HP | 46.71 | | 49.78 |
| NCR | 22.13 | | 47.99 |
| Top Losers |
| eOn | 0.35 | | 0.78 |
| Selectica | 1.34 | | 1.75 |
| Broadvision | 1.09 | | 2.20 |
| Complete Stock Index |
| As of close 03/11/08 | |
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Monitoring Web Traffic Is Big Business - In addition to providing Internet audience figures, Compete, a company based in Boston that tracks Internet traffic, analyzes the Web behavior of its panel members.(NewsFactor)
|  | | Your Customer Complaints Could Be Costing You More Than You Realize - Even the best companies sometimes get it wrong. They fail to deliver what is promised. When people, processes and technology don't complement each other and work in harmony, service delivery can stall, and customers end up dissatisfied. (customerthink)
| | | Know the Physics, Chemistry and Math of Your Future CRM System - Do Albert Einstein, Marie Curie and John Von Neumann have anything to do with CRM systems? It turns out that the most effective way to evaluate a prospective system vendor is through the lenses of physics, chemistry and mathematics. (customerthink)
| | | Customer Complaints: The Income Multiplier Effect - Implementing an effective customer care program is vital to the well being of your business. Not only does it create satisfied customers, but it affects your bottom line in more ways than you might think. As the "Income Multiplier" effect shows, the potential for lost income grows with each person with whom your customer shares a bad experience. (CRM Daily)
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"OUR TAKE"
Articles