CompuCredit and eLoyalty are partnering to deploy eLoyalty's analytics application within CompuCredit's Customer Service division. The application, called Desktop Analytics(TM), combines analysis of customer telephone interactions and related Customer Service Representative desktop usage to identify critical events and important business process patterns.

SmartMoney, a Hearst Corporation and Dow Jones & Company media organization, has achieved a return on its Salesforce CRM investment in less than two months, and projects a 570 percent return in the first three years of its deployment.

Resource Interactive, an independent digital marketing agency and ATG announced enhanced partnership capabilities. Together the two companies will provide an online user experience design solution for retailers, consumer packaged goods and manufacturers-including strategy, creative, ATG technical integration and ongoing maintenance and support.

One of the first UK customers of Epicor Storefront module has launched a fully functional Internet sales portal within a few weeks of its initial consultation. The new F. A. Parkes online store has increased overall sales by 20% while reducing the cost of processing lower value transactions compared to traditional telephone and fax based systems.

Graham Technology, a provider of customer-oriented business software and services, announced that it is working with the UK's largest customer management outsourcer, Ventura. The outsourcer has chosen Graham Technology's customer interaction platform, ciboodle.

MarketNet Services, LLC, a provider of lead management products and services, announced its lead management system now integrates with customer relationship management platforms Siebel CRM On Demand and Salesforce.com, enabling MarketNet clients to use their installed CRM platform to view qualified leads, current prospects and accounts.

Direct Alliance, a wholly owned subsidiary of TeleTech, announced it has signed an agreement with EngagementHealth, a Chicago-based company offering health promotion solutions that reduce the costs of employer-sponsored group plans.

The United States Patent and Trademark Office (USPTO) issued a Notice of Allowance for Astute Solutions' RealDialog(tm) patent (U.S. patent application 10/076,963). The patent covers automated customer service via an intelligent virtual agent that is trained using customer-agent conversations.

PrincetonOne, one of the ten largest recruitment organizations in the USA, is using Soffront CRM to enhance their marketing efforts to create and implement solutions for unmet recruitment and retention needs.

Austin Logistics, a provider of event based analytic solutions, announced that its CallTech and OnQ solutions are compliant with Proactive Contact System 3.0 solution from Avaya, a provider of business communications applications, systems and services.