Infinity CCS has launched a 'contact centre in a box': 15-seat contact center software for £10k, which includes inbound and outbound call/contact management, desktop scripting, automated dialling and blended CTI, agent reporting and timesheeting, call recording and quality monitoring.

Following its December launch of the next-generation Impact 360(r) Workforce Optimization (WFO) software, Verint(r) Systems Inc. announced that the company experienced a 45 percent growth rate in WFO customer sites sold during the 2007 fiscal year.

Building on its success in the healthcare market, Pegasystems announced new versions of its Customer Process Manager(tm) Solutions for Healthcare (CPM-HC). These are built on Pegasystems' SmartBPM(r) platform and provide a set of customer processing capabilities that automate all service requests that are handled through a healthcare organizations' contact center.

Olan Mills Inc has selected the Noble(r) Solution from Noble Systems Corporation for blended inbound and outbound contact management in its appointment setting center. Olan Mills is one of the nation's leading portrait photography companies, with hundreds of studios located throughout the U.S. and a state-of-the-art production facility at its corporate headquarters in Chattanooga, Tennessee.

To strengthen content security and improve the way enterprise content is created, managed and stored, Oracle announced several updates to the Oracle(r) Enterprise Content Management Suite, a component of Oracle Fusion Middleware. The enhancements improve organizations' ability to secure content by automating encryption of documents stored in Oracle Universal Content Management through a new integration with Oracle Information Rights Management.

CMS Watch, an independent analyst firm that evaluates content technologies, released research at the 2008 AIIM Expo finding that Software-as-a-Service (SaaS) web content management vendors are on the rise in North America.

Political organizations nationwide use Predictive Analytics software from SPSS Inc. to analyze, model, and score demographic and behavioral data, along with attitudes and opinions, to find voters most likely to support a candidate or to reach the undecided "swing vote."

Speech recognition specialist, Telephonetics VIP, has added SIP support in the latest release of their speech driven call routing solution, ContactPortal. The enhancement has been added to address the growing IP market in which Yankee Group predicts a compound annual growth rate (CAGR) of 31.4 percent.

A smarter parts logistics solution has enabled BSW Heating to cut travelling times and repeat visits. The London-based gas heating engineering firm has been able to dramatically reduce the time spent fetching replacement parts thanks to Infomill's PartsArena.

Intervoice, Inc. announced the appointment of Jim Milton to the position of President and Chief Operating Officer reporting to Chief Executive Officer, Bob Ritchey. Mr. Milton has served as Executive Vice President and Chief Operating Officer since joining the company on January 30, 2006.