CMP's HDI, a membership association for IT service and support professionals, announced that more than 90 companies will exhibit, and many will launch new products and services at the HDI Annual Conference & Expo,a large industry event for IT help desk and service and support professionals. HDI 2008 will be held at the Gaylord Texan Resort in Dallas, Tex., March 9 - 12, 2008.

eLoyalty Corporation has recently signed an extension to an existing Behavioral Analytics(TM) contract to capture and analyze a significant percentage of one of its large Health Care Customer's IVR interactions.

CDC Software, announced that Vectors Innovation Group (VIG), an Asian enterprise solutions provider, has selected Pivotal CRM for Financial Services as the platform for its CRM, direct marketing and telemarketing solution designed for the insurance industry in Greater China.

Chordiant Software and HCL Technologies are collaborating to provide "Customer Experience" solutions to the financial services industry. For HCL, an integration company, the partnership will provide Consulting and System Integration services to global customers.

Amdocs announced the success of a three-month project to establish Global System for Mobile Communications (GSM) billing operations at America Movil's subsidiary in the Dominican Republic - Claro Codetel. Amdocs also announced it was selected for an additional project to roll out GSM billing operations at America Movil's subsidiary in Puerto Rico - Claro.

Convergys has upgraded Nawras' billing and customer care system to a newer version of the Convergys Infinys [r] solution. Nawras, winner of the CommsMEA 2007 Middle East Mobile Operator of the Year, provides 96 percent countrywide coverage in Oman, and has over one million customers.

Salesforce.com delivered a total Q4 revenue of $216.9 million, an increase of 50% on a year-over-year basis and an increase of 13% on a quarter-over-quarter basis. Subscription and support revenues were $196.5 million, an increase of 49% on a year-over-year basis and an increase of 11% on a quarter-over-quarter basis. For the full fiscal year 2008, the company reported revenue of approximately $748.7 million, an increase of 51% from the prior year. Subscription and support revenues were $680.6 million for the year, an increase of 51%, while professional services revenue rose 50% to finish at $68.1 million.

Point Omega, a German application-service provider for call center services, has selected Verizon Business to host its German contact-center operations. Under a three-year contract, Point Omega's core automatic call distributor (ACD) and interactive voice response (IVR) solutions will be colocated at the Verizon Business Frankfurt Premium Data Center, providing round-the-clock support for Point Omega's client base.

Selectica, Inc. announced that the company's 300% growth in its contract management business for the last quarter of 2007 was anchored in the extension and continued expansion of relationships in several key markets. In the most recent quarter, Selectica initiated and deepened its relationships with several major healthcare companies, established a new presence in the government contracting marketplace, and increased its footprint.

Customers are receiving a better level of service from Peterborough City Council's Customer Service Centre following work with Catalyst IT Partners, one of the UK's providers of contact centre and change management consultancy.