LiveOps, a virtual call center company, announced the availability of the Spring 08 LiveOps On-Demand Call Center Platform. The Spring 08 LiveOps On-Demand Call Center Platform provides enhanced capabilities for call centers, including outbound dialing capability, improved call routing user interface for business users, CTI integration with external call delivery services, as well as integration with major call routing systems.

RightNow Technologies introduced RightNow February '08, the latest release of its on demand customer relationship management (CRM) solution. With this latest version, RightNow delivers a new contextual workspace for agent productivity, as well as new topic monitoring capabilities that enable companies to understand customer sentiment.

Standard & Poor's, a provider of financial market intelligence, and Siperian, Inc., developers of an industry leading master data management (MDM) platform, announced that Standard & Poor's will provide a counterparty data feed to Siperian MDM Hub. The new data feed will enable Siperian customers to view critical relationships between securities, issuers, parents and subsidiaries for better risk analysis and operational management.

Customer1 a provider of powerful multichannel CRM, Issue Management and Help Desk software, including Web-based Customer Self Service, announced the release of Customer1, Version 2.5. New features include support for multi-language including Asian dialects, expanded search capabilities, and enhancements to self service modules.

Talisma, a Customer Interaction Management (CIM) software solution provider, announced that is has achieved record annual revenue, recording 53% growth in the fourth quarter compared to the fourth quarter of 2006. Talisma also enters 2008 with the highest bookings backlog in company history.

LexisNexis introduced Prospect Portfolio, a new sales intelligence tool designed to help sales professionals grow their business by building new sales leads and cultivating existing business by using comprehensive information that is easy to use and designed for the way sales professionals work. Prospect Portfolio helps sales find opportunities, get alerts, and create lists to help capture leads, make sales, and build rapport with customers and prospects.

Customer Effective, Inc., a Microsoft Gold Certified Partner and value-added reseller of Microsoft Dynamics CRM, has formed a partnership with SalesCentric to offer its customers Relationship Charts, an add-on for Microsoft Dynamics CRM. Relationship Charts were developed by SalesCentric to complement Microsoft Dynamics CRM software with visual tools that improve sales performance, forecast accuracy and marketing effectiveness.

eGain Communications Corporation, provider of customer service and knowledge management software for in-house or on-demand SaaS deployment, announced that KMWorld named eGain to the 2008 list of "100 Companies that Matter in Knowledge Management". KMWorld's list is selected by knowledge management practitioners, theorists, analysts, vendors, and customers.

Lyris, Inc. announced a new pricing structure that bundles all of the core technologies an online marketer needs for one competitive price. The Lyris pricing model helps the digital marketing sector by making it easier for marketers to get leading point solutions, while gaining a no-risk, no-cost way to expand and combine other already-integrated solutions.

Over €2.8 billion pounds worth of advertising space on bills and statements lies unused in the major European economies of Germany, France, the UK, Italy and Spain, a new report published by Pitney Bowes reveals. The advertising value of this wasted opportunity is equivalent to 24% of combined annual direct mail spend across the five countries studied.