Amdocs and IBM announced that they will expand their global relationship to help service providers deliver an improved customer experience. The Amdocs Service Provider Information Management solutions will now incorporate several IBM Information on Demand middleware products to create new integrated solutions for the wireline, mobile, cable and satellite services industries.

The Go Daddy Group, Inc. -- which includes GoDaddy.com -- the world's largest domain name registrar and a provider of Web services -- has chosen NICE Perform, part of the NICE SmartCenter solution, including its advanced interaction analytics. NICE Perform will be deployed in three VoIP-based contact centers for over 1,100 agents.

Autonomy Corporation announced the immediate availability of Qfiniti Web Access, a secure thin-client user interface for accessing its etalk Intelligent Contact Center solutions suite. With no client-side software required, Qfiniti Web Access eliminates the time-consuming installation for user access, and extends customer service compliance and quality management to globally distributed offices and external business partners in the most cost-effective manner.

Loyalty Lab, Inc. announced the newest release of its integrated marketing platform, which now features a stand-alone email product that includes integrated targeting, segmentation and customer relationship marketing capabilities at a price point comparable to email-only options.

Verticals onDemand, a provider of Software-as-a-Service (SaaS) CRM solutions, launched VBioPharma(tm) Primary Care Edition CRM application for life sciences organizations. ThisCRM application is pre-validated for PDMA and the Food and Drug Administration's CFR Part 11 compliance, saving customers up to 80% of their system validation costs and making time-to-value almost immediate.

eLoyalty Corporation, an enterprise Customer Relationship Management services and solutions company, announced that in the first six weeks of the current quarter, it has signed 4 Integrated Contact Solutions contracts. These contracts total approximately $7.6 million.

Customer satisfaction with the e-commerce sector hits an all-time high, according to the American Customer Satisfaction Index (ACSI), released by the University of Michigan with e-commerce partner ForeSee Results. E-commerce in aggregate rises to a score of 81.6 on the ACSI's 100-point scale, a significant 2% jump from 2006. The e-commerce sector now outperforms all other service industries measured by the ACSI.

The PerformanceEdge Group of Aspect Software announced the general availability of expanded quality management features through PerformanceEdge(tm). Aspect Quality Management 2.8, part of the PerformanceEdge suite, offers a newly released add-on module, Customer Measured Quality 2.8, which provides users the built-in ability to email post-interaction Web-based surveys to customers and correlate feedback directly to that recorded interaction.

Orbis announced the upcoming release of Orbis Marketing 5.0, due in March 2008. Included in this release is Orbis Marketing International, enabling cross-regional marketing departments to standardize their marketing operations across the globe, while allowing country-based marketing departments to operate locally.

LucidEra, a provider of business analytics-as-a-service for sales, operations, and finance managers today announced LucidEra Winter '08, an upgrade and expansion of its analytic applications. LucidEra Winter '08 consists of three analytic applications: an enhanced LucidEra Enterprise edition, which combines and enriches transactional data from CRM, spreadsheets, and ERP applications; an expanded LucidEra for Salesforce.com, focusing specifically on salesforce.com customers; and a new on-demand analytic application for Oracle Order Management customers.