Autonomy Corporation announced the immediate availability of Qfiniti Web Access, a secure thin-client user interface for accessing its etalk Intelligent Contact Center solutions suite. With no client-side software required, Qfiniti Web Access eliminates the time-consuming installation for user access, and extends customer service compliance and quality management to globally distributed offices and external business partners in the most cost-effective manner.

The PerformanceEdge Group of Aspect Software announced the general availability of expanded quality management features through PerformanceEdge(tm). Aspect Quality Management 2.8, part of the PerformanceEdge suite, offers a newly released add-on module, Customer Measured Quality 2.8, which provides users the built-in ability to email post-interaction Web-based surveys to customers and correlate feedback directly to that recorded interaction.

Convergys Corporation announced it has signed a three-year master agreement with a potential value up to $50 million, expanding its relationship with a US-based communications provider, a Fortune 500 company.

APAC Customer Services, Inc. reported financial results for its fourth fiscal quarter and full fiscal year ended December 30, 2007. Revenue for the 2007 fourth quarter rose 10.0% to $61.7 million from $56.1 million in the 2006 fourth quarter due to increased domestic volume from its business services vertical and continued off-shore growth in its healthcare business.

Intervoice, Inc. announced that a mobile service provider that serves Australasia is migrating its network to Media Exchange, expanding its Short Message Service (SMS) capacity and adding new payment features to its platform. The value of this order is currently estimated to be worth $4.1 million. Citing competitive issues, the client requested anonymity in this announcement.

Oracle announced that Reliance Home Comfort (RHC), a provider of HVAC, water heater and home protection sales and services for the residential market in the province of Ontario, has implemented Oracle(r) Utilities Mobile Workforce Management to automate the scheduling and dispatch of its field services organization.

Phoenix Technologies and SupportSoft plan to develop the industry's first remote PC management solution that would allow users to continue running key productivity applications while the Windows operating system is being remotely diagnosed and repaired. The parties anticipate that the new solution will be built on Phoenix's new HyperSpace(TM) platform which hosts instant-on applications or appliances before, during and after Windows Vista(TM) boots up and shuts down.

The TAS Group announced a new solution called TAS Select Live! for Account Management (TSL! AM), to enhance the sales effectiveness of sales organizations for account management professionals. TSL! AM uses the reach of the Internet to make is easier for sales professionals to build account plans, share the information in real-time with other team members and sales management, and leverage the data in corporations' CRM systems.

LucidEra, a provider of business analytics-as-a-service for sales, operations, and finance managers today announced LucidEra Winter '08, an upgrade and expansion of its analytic applications. LucidEra Winter '08 consists of three analytic applications: an enhanced LucidEra Enterprise edition, which combines and enriches transactional data from CRM, spreadsheets, and ERP applications; an expanded LucidEra for Salesforce.com, focusing specifically on salesforce.com customers; and a new on-demand analytic application for Oracle Order Management customers.

Verticals onDemand, a provider of Software-as-a-Service (SaaS) CRM solutions, launched VBioPharma(tm) Primary Care Edition CRM application for life sciences organizations. ThisCRM application is pre-validated for PDMA and the Food and Drug Administration's CFR Part 11 compliance, saving customers up to 80% of their system validation costs and making time-to-value almost immediate.