Redi-Mail Direct Marketing, an operating unit of Redi-Direct Marketing Inc. announced an agreement to license and host Conversen's multi-channel marketing technology and email deployment tool from Burlington, Mass.-based Conversen, Inc. The company also announced the roll-out of its new physician B2B eMail product that boasts over 750,000 strictly B2B eMails of physicians and medical professionals.

The TAS Group, an on-demand sales effectiveness solutions provider, announced record financial growth in 2007, and increased market acceptance of its "Sales 2.0" sales effectiveness solutions, TAS Select Live! and TAS:Pedia. vOverall revenue in Q4 2007 was 46% vs. Q4 2006.

The anecdotal evidence is that commercial call centres are continually enhancing their services - for example telephone calls will be answered in seconds, emails will be responded to in hours - but public sector organisations are lagging behind. To gain an understanding of the reality behind the anecdotes Rostrvm Solutions conducted a benchmarking survey into the current and future measurement of 'success' in Local Authority call centres.

Aegis Media UK announces the launch of Ævolve, an integrated insight, evaluation and data service into the UK agency marketplace. Ævolve will offer all Aegis Media UK clients - equivalent to more than £1bn of billings - the opportunity to harness the power of a group-wide insight and evaluation division.

RightNow announced enhancements to RightNow Retail, its on demand customer relationship management (CRM) solution tailored for retailers. New features combined with RightNow's preconfigured self-service, call center and email management applications and knowledge foundation give retailers the ability to quickly deliver excellent customer experiences.

Amdocs, a provider of customer experience systems, launched of a complete portfolio of service offerings and competencies designed to help service providers make the transformation from providers of network utilities to purveyors of the digital lifestyle. The new Amdocs services address both the business and technological issues involved in such a transformation and help providers increase revenues, lower costs and enhance customer experience.

Polkomtel, a mobile provider in Poland, has selected Oracle's Siebel CRM, Oracle Communications Order and Service Management, Oracle Communications Service Activation and Oracle Communications Inventory Management to help improve operational efficiency, enhance customer service and enable rapid deployment of next-generation services.

Unica Corporation announced the company had total first quarter revenues of $28.5 million, an increase of 20% compared with the first quarter of fiscal 2007. Perpetual license revenue was $11.1 million, an increase of 23%, subscription revenue was $2.7 million, an increase of 19%, and maintenance and services revenue was $14.6 million, an increase of 17%, each compared to the prior year quarter.

Direct Alliance, a wholly owned subsidiary of TeleTech Holdings, has been awarded a multiyear contract renewal with a Fortune 50 information technology services provider. Direct Alliance began working with the client in 1994. Under the terms of the renewed agreement, Direct Alliance will provide full-spectrum account management for the client's public-sector and commercial customers.

Unilever signed a seven-year outsourcing contract with HP for the management of Unilever's technology infrastructure in the Americas, Asia, Africa, Turkey and Middle East. HP will provide an infrastructure designed to adapt to the changing needs of Unilever's business by standardizing, virtualizing and optimizing Unilever's enterprise computing environment in the regions above as well as its client services environments.