NICE SmartCenter's Interaction Analytics has been awarded SearchCRM.com's Product of the Year in its "2007 Products of the Year" awards. The NICE solution was selected from among fifty products in eight categories, by the SearchCRM.com editorial staff, in conjunction with a team of users, industry experts, analysts, and consultants.

SPSS Inc. unveiled a new version of its software suite, Dimensions(tm) 5.0. The new features, including Question Wizard, a web-deployed Reporter, and Remote Manager, strive for higher survey response rates, better access to respondents, easier creation of surveys, and faster delivery of interactive results to decision-makers across the organization.

Confirmit, a provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), announced that it delivered respondent uptime of 99.94% during 2007. It also reported a 32% growth in activity on the Confirmit On-Demand platform for 2007 with the completion of 97 million interviews. Over the last six years, over 308 million surveys have been completed on the platform.

LiveTime Software, a provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, announced the appointment of IXIF as a reseller for the UK market. IXIF delivers monitored enterprise infrastructures to public sector customers notably in health and local government.

Prinova Inc launched their messagepointTM content management software tool. messagepointTM is a multi-channel software solution for managing campaign and message content vallowing business users to plan, create, target, approve, deliver and track campaigns through a single, web-based product.

KANA Software, Inc. hired former Gartner analyst Esteban Kolsky as Vice President and Practice Leader for KANA's strategic services subsidiary, eVergance. One of the industry's thought leaders on multi-channel customer service, Kolsky will help develop programs designed to help KANA customers and prospects with their customer service experiences.

SpringCM, provider of on-demand document management solutions, has deployed a contract management solution for Sentinel Health Group, a Colorado-based medical staffing agency. Since implementing SpringCM Contract Accelerator for salesforce.com, Sentinel has cut over 30 percent from its contract approval process and saved countless hours searching for content.

Genticity announced that it has changed its branding from Genticity to Customer1. The goal of the name change is to leverage the Customer1 product line and to align its corporate and product brand identities.

Callidus Software announced that UK energy company npower, a subsidiary of RWE, has selected the Callidus TrueComp Manager, TrueInformation and Callidus TrueAnalytics(TM) software modules to manage its incentive compensation programs for thousands of UK sales and service personnel.

Longwood Software, developer of the TagTeam marketing materials management system, is offering a new JumpStart program for TagTeam. JumpStart is a software and service offering that helps marketers transition content from their current marketing/sales environment to TagTeam in as little as four hours.