 |
|
2/7/08 - Build And Forget?
We continue with the "buy versus build" discussion today by sharing more reader comments. Consider this real life story:
"People go down the build it yourself route and find themselves in difficult straights a few years later when the programmers who built it left the company and no one knows how to fix it or maintain it. No matter if the IT department has the source code, the reality is that the people who wrote the applications know what they did in the code and why, and someone coming later may have no real clue. So the users find themselves in a situation with a largely unsupported system, little or no upgrade options, and frustrations that are different but just as real as those who bought off the shelf."
Has this happened with your home grown code? Have you found yourself "left out" from a vendor that goes out of business or is acquired? Is the risk the same regardless if you build or buy?
Gary Lemke, Publisher
(Share your thoughts)
|
|
TODAY'S NEWS (more)
|
|
|
A new report by independent market analyst Datamonitor discusses the key trends in the unified communications market in 2008. It reveals that although uptake of such solutions has been relatively slow, environmental, social and economic factors will help drive growth going forwards.
NICE SmartCenter's Interaction Analytics has been awarded SearchCRM.com's Product of the Year in its "2007 Products of the Year" awards. The NICE solution was selected from among fifty products in eight categories, by the SearchCRM.com editorial staff, in conjunction with a team of users, industry experts, analysts, and consultants.
Callidus Software announced that UK energy company npower, a subsidiary of RWE, has selected the Callidus TrueComp Manager, TrueInformation and Callidus TrueAnalytics(TM) software modules to manage its incentive compensation programs for thousands of UK sales and service personnel.
SPSS Inc. unveiled a new version of its software suite, Dimensions(tm) 5.0. The new features, including Question Wizard, a web-deployed Reporter, and Remote Manager, strive for higher survey response rates, better access to respondents, easier creation of surveys, and faster delivery of interactive results to decision-makers across the organization.
Siperian has been selected by Vhi Healthcare - Ireland's largest provider of private medical insurance - to provide complete, real time views of its customers, insurance product offerings and relationships. Siperian MDM Hub will be used to better understand the information requirements of the company's 1.57 million members and in order to deliver improved customer service, preventative healthcare information and insurance offerings.
KANA Software, Inc. hired former Gartner analyst Esteban Kolsky as Vice President and Practice Leader for KANA's strategic services subsidiary, eVergance. One of the industry's thought leaders on multi-channel customer service, Kolsky will help develop programs designed to help KANA customers and prospects with their customer service experiences.
Longwood Software, developer of the TagTeam marketing materials management system, is offering a new JumpStart program for TagTeam. JumpStart is a software and service offering that helps marketers transition content from their current marketing/sales environment to TagTeam in as little as four hours.
eOn Communications Corporation (NASDAQ: EONC), a provider of telecommunications solutions, announced that on January 31, 2008 it received a NASDAQ Staff Determination Letter from the NASDAQ Stock Market.
Most agents struggle to connect with differentiated customer expectations. Agillic will be showcasing new 1to1 Customer Lifecycle Marketing tools to give marketing professionals more flexibility and control to individually communicate with entire customer bases.
SpringCM, provider of on-demand document management solutions, has deployed a contract management solution for Sentinel Health Group, a Colorado-based medical staffing agency. Since implementing SpringCM Contract Accelerator for salesforce.com, Sentinel has cut over 30 percent from its contract approval process and saved countless hours searching for content.
|
 FEATURE WEBCAST (more) |
 |
"8 CRM Essentials"
Dan Chiazza, Director, Global Sales Operations, Harris Interactive
For the most successful companies, CRM is an area of continual innovation and assessment. And your CRM processes and technologies must keep pace with-or ideally stay ahead of-changes in your market and customer base. Whether you are searching for the right CRM technology for your business, re-evaluating your current use of CRM, or looking to derive more value from an existing investment, understanding the essential factors of CRM success can help you get the best results. This webinar highlights eight proven essentials distilled by over 30,000 global companies of all sizes and industry experts.
|
|
|
| CRMAdvocate Stock Index |
| CRMSI | 51.70 |  | -3.48% |
| Dow Jones | 12,200.10 | | -0.53% |
| Nasdaq | 2,278.75 | | -1.35% |
| S&P 500 | 1,326.45 | | -0.77% |
| Top Gainers |
| SAP | 46.8 |  | 57.90 |
| HP | 42.16 | | 49.78 |
| NCR | 21.6 | | 47.99 |
| Top Losers |
| eOn | 0.48 | | 0.78 |
| Selectica | 1.67 | | 1.75 |
| Broadvision | 1.58 | | 2.20 |
| Complete Stock Index |
| As of close 02/06/08 | |
|
GET YOUR OWN COPY OF CRMAdvocate
|
Read Less. Know More. Still reading a forwarded copy?
CRMAdvocate is everything you need to know about CRM because we do the hard work for you consolidating over 40 sources of CRM knowledge into one, easy to read format.
- Click here for your free newsletter subscription.
|
|
|
|
|
"OUR TAKE"
Articles (more)