Confirmit, a provider of software for Market Research (MR) and Enterprise Feedback Management (EFM), announced that it delivered respondent uptime of 99.94% during 2007. It also reported a 32% growth in activity on the Confirmit On-Demand platform for 2007 with the completion of 97 million interviews. Over the last six years, over 308 million surveys have been completed on the platform.

Customer Operations Performance Center Inc. (COPC) said that Cross Country Automotive Services successfully completed certification to Version 4.0 of the COPC(r) Customer Service Provider Standard (COPC-2000 CSP Standard). The COPC-2000(r) CSP Standard is a Performance Management Framework delivering results in all Customer Service Provider (CSP) contact center operations, especially in contact centers, e-Commerce centers and Transaction Processing Operations.

Washington State Employees Credit Union has leveraged the Fuze knowledge base and Web services to allow content access to members using Google Gadgets. Gadgets are mini applications added to a webpage, Google Desktop or iGoogle homepage.

Genticity announced that it has changed its branding from Genticity to Customer1. The goal of the name change is to leverage the Customer1 product line and to align its corporate and product brand identities.

Hua Wei Technology Co. Limited, a telecommunication infrastructure provider, has selected the InforSense platform to build its real time business intelligence and embedded analytics products. Hua Wei plans to deploy InforSense software to its business intelligence product line to further the company's mission to provide real time advanced analytical capabilities to global customers.

JangoMail has been audited and certified by Habeas, Inc., a provider of e-mail reputation services. With the certification, JangoMail has been added to the Habeas SafeList, in hopes of increasing deliverability rates for JangoMail clients using the geographically distributed JangoMail sender network. The Habeas SafeList is the industry's most widely used Internet whitelisting service for legitimate commercial senders.

LivePerson, Inc., a provider of online engagement solutions that facilitate real-time assistance and advice, announced that it has integrated its live chat technology with the Google AnalyticsTM reporting platform enabling small and midsized businesses to accurately measure the impact of the chat channel on sales and conversion rates.

LiveTime Software, a provider of ITIL certified Web 2.0 Service Management, Help Desk and Customer Support Software, announced the appointment of IXIF as a reseller for the UK market. IXIF delivers monitored enterprise infrastructures to public sector customers notably in health and local government.

Prinova Inc launched their messagepointTM content management software tool. messagepointTM is a multi-channel software solution for managing campaign and message content vallowing business users to plan, create, target, approve, deliver and track campaigns through a single, web-based product.

PureShare announced the launch of PureShare SingleView IT, a web-based framework for monitoring IT service-management (ITSM) operations across the enterprise. SingleView IT provides an in-depth view of ITSM operations for managers of help desks, network operations centers and call centers who require quick access to timely and accurate status information. They can use the framework to track and monitor trends, receive critical alerts about current conditions or events that require immediate attention, and automate data collection from any internal or external source for a more comprehensive view of the factors that have an impact on service levels.