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1/28/08 - CRM Justice . . . One Last Time
Last week, I shared a Martin Luther King Jr. quote that "injustice anywhere is a threat to justice everywhere" with additional thoughts about how that ties to CRM (More CRM Justice; Even More CRM Justice). Let me ask you a question - are you the MLK at your company with regard to customer justice?
One reader wrote: "Martin Luther King led a crusade to effect change, to achieve a status of human rights where we may all be treated with fairness and as equals. In the cynical world of commerce and in our role as 'protectors of the customer,' can we or will we stand up and make a difference. Our injustice is not just to our customers, but to ourselves. If we don't, who will? To seek not to blame others, but to take up the cause, to make a difference in how we run our business, how we treat our staff and how we honestly relate to and care about our customers."
I simply love CRMAdvocate readers. They care. You care. You strive to make a difference. Who will make a stand for CRM justice at your company today?
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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According to research findings by Arvato Loyalty Services, in the UK, three in every four people do not have very strong feelings of loyalty towards their favourite brands.
BroadVision OnDemand announced the immediate availability of CHRM*060 English Edition, free of charge, for the worldwide market. Involving a straightforward process, an enterprise's CHRM*060 go-live can be carried out by non-technical staff directly and swiftly through self-service online at www.myCHRM.com.
Oracle announced the general availability of Oracle's JD Edwards EnterpriseOne Tools 8.97. This latest release provides an open platform for customers to choose hardware, operating systems and database technologies based on their unique IT strategies and business requirements.
HP announced a set of service-oriented architecture (SOA) governance software and services to help companies accelerate SOA adoption and drive increased business value while reducing potential risks, such as service disruption to the business.
InforSense announced InforSense VisualSense and Document Explorer, two new web-based solutions for the company's flagship analytics platform that help users navigate through large amounts of data.
Attitude POSitive launched its latest version of AccuPOS Retail Point of Sale (POS) software. The new version, AccuPOS Retail 2008, includes new features that help small and mid-market retailers streamline sales and back-office processes, and offer more targeted customer incentives.
ATG announced that FutureBazaar.com has chosen ATG to power a website that will provide customers with a personalised, efficient and intuitive shopping experience.
support.com announced the addition of PC HealthCheck to its roster of services at DEMO 08.
Infusion Software announced the launch of its Infusion Certified Consultant channel program.
NICE announced that it has received a follow-on order from the Ministry of Railway (MOR) in China, for its advanced video IP based solution.
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 FEATURE WEBCAST (more) |
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"8 CRM Essentials"
Dan Chiazza, Director, Global Sales Operations, Harris Interactive
For the most successful companies, CRM is an area of continual innovation and assessment. And your CRM processes and technologies must keep pace with-or ideally stay ahead of-changes in your market and customer base. Whether you are searching for the right CRM technology for your business, re-evaluating your current use of CRM, or looking to derive more value from an existing investment, understanding the essential factors of CRM success can help you get the best results. This webinar highlights eight proven essentials distilled by over 30,000 global companies of all sizes and industry experts.
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| CRMAdvocate Stock Index |
| CRMSI | 53.65 |  | 1.67% |
| Dow Jones | 12,207.17 |  | -1.40% |
| Nasdaq | 2,326.20 | | -1.49% |
| S&P 500 | 1,330.61 | | -1.61% |
| Top Gainers |
| SAP | 45.77 | | 57.90 |
| HP | 43.74 | | 49.78 |
| NCR | 21.13 | | 47.99 |
| Top Losers |
| eOn | 0.38 | | 0.78 |
| Selectica | 1.74 | | 1.75 |
| Broadvision | 1.66 | | 2.20 |
| Complete Stock Index |
| As of close 01/25/08 | |
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