Noble Systems introduced Noble Messenger, an integrated solution for broadcast messaging. Noble Messenger helps companies manage outbound customer communications while making the most of its agent resources to save time and reduce costs.

ASC announced the introduction of EVOip 8.0, a new VoIP recording solution with additional channel capacity and compatibility with a wider range of IP phone systems.

ATG and CleverSet announced that the two companies signed a definitive agreement for ATG to acquire CleverSet for approximately $10 million in cash, less closing adjustments of approximately $1 million.

NICE announced that Aditya Birla Minacs has placed a follow-on order for the IEX TotalView Workforce Management system from NICE.

Clickatell and Dontgo announced the launch of a mobile customer service notification system. Using Clickatell's global mobile messaging services, Dontgo provides consumers with the power to send text messages directly from their cell phones at the time of service.

FINEOS announced a new deal with the Road Accident Fund ( "RAF" ) of South Africa to deliver FINEOS Claims to manage bodily injury claims.

Calabrio announced that it has signed CDW Berbee as a reseller of Calabrio's workforce optimization products.

Gold Lasso has announced a partnership with Pivotal Veracity.. This partnership allows Gold Lasso clients to check deliverability and conduct extensive message testing analysis with Pivotal Veracity's eDesign Optimizer and eDelivery Tracker.

SPSS announced that Nucleus Research found that text mining technology from SPSS can reduce customer churn by more than 50 percent when properly implemented as part of an overall customer satisfaction strategy. Nucleus Research also found that text mining functionality increases analyst productivity by up to 50 percent.

Epicor announced that its proposed acquisition of NSB Retail Systems received approval from NSB shareholders at both the UK Court-convened Court Meeting and the General Meeting held on January 16, 2008.