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| Stock Ticker |
| Rainmaker | 1.5 |  | 0.15 |
| Teletech | 15.15 | | 0.78 |
| Selectica | 0.42 | | 0.02 |
| APAC | 5.13 | | 0.24 |
| ClickSoftware | 6.6 | | 0.22 |
| Jacada | 2.18 | | 0.07 |
| NetSuite | 11.81 | | 0.3 |
| RightNow | 11.8 | | 0.26 |
| CDC | 1.53 | | 0.03 |
| NICE | 23.07 | | 0.35 |
| SPSS | 33.37 | | 0.43 |
| Convergys | 9.28 | | 0.11 |
| Epicor | 5.3 | | 0.06 |
| SupportSoft | 2.18 | | 0.01 |
| Amdocs | 21.45 | | 0.07 |
| Sykes | 18.09 | | 0.04 |
| Tekelc | 16.83 |  | -0.01 |
| Vignette | 13.15 | | -0.01 |
| Oracle | 21.42 | | -0.08 |
| Pegasystems | 26.38 | | -0.17 |
| HP | 38.65 | | -0.33 |
| SAP | 40.19 | | -0.42 |
| Unica | 5.48 | | -0.06 |
| Interactive | 12.26 | | -0.16 |
| NCR | 11.83 | | -0.21 |
| Salesforce | 38.17 | | -0.74 |
| ATG | 3.8 | | -0.13 |
| ICT | 8.73 | | -0.32 |
| LivePerson | 4 | | -0.19 |
| eLoyalty | 7.88 | | -0.43 |
| Chordiant | 3.63 | | -0.2 |
| Astea | 2.02 | | -0.49 |
|
As of 4:00 p.m. on 6/30/09 |
|
 NEW IN CRM
News: nGenera CIM Announces nGen CIM Suite Version 8.3
nGenera announced the general availability of nGen CIM Suite 8.3 enabling companies to handle high volumes of customer interactions through self-service, assisted service, and proactive service offerings. Version 8.3 includes features and functionality designed to deliver contact centers an ROI through low-cost integrations, intelligent search results, and stronger reporting for workforce optimization. Version 8.3 is enabled to support a library of connectors as a result of new partnership with integration provider, Cast Iron.(nGenera
)
Article: What Great Service Leaders Actually Do
It all started with an exercise at an executive retreat. Participants were queried throughout the session to reveal what “walking the talk” looked like for a service leader. “Sure, you’re supposed to be a role model. But, that’s just consultant-talk. What does ‘being a service leader’ look like up close on a Monday morning when the sh_t is hitting the fan?”(CustomerThink
)
News: Aspect Adds New Unified Communications Capabilities
Aspect announced that new enhancements to its UC applications for the contact center are generally available and include new instant messaging capabilities, expanded presence functionality within the contact center, and increased integration with the Tellme® on-demand voice portal. The new features, available through the Aspect® Unified IP® 6.6.1 platform product, augment the unified communications capabilities available through the UC applications’ core queuing, routing, and reporting functionality. (Aspect
)
Article: Your Savings Are My Services
So, we’ve pretty firmly established by now that there’s a recession, right? Good—don’t need to cover that here. A gym chain has instituted a couple of changes recently that don’t seem all that clever, even if they help bring in a few bucks in the short term. First, and less shocking, is a recent reduction in hours. That’s understandable, except members aren’t getting back a prorated amount of their dues to reflect the reduced service, despite the fact that the savings in salaries, utilities, and insurance should more than make up for the refund.(DestinationCRM
)
News: Brick Street Software Announces KANA Reseller Agreement
Brick Street Software announced that it has signed a reseller agreement with KANA Software. Under this agreement, Brick Street will resell KANA's software products, and provide support, integration, and professional services for the complete KANA product line. This agreement is effective immediately in all European and Asia/Pacific countries including Japan. In April 2008, Brick Street Software acquired the intellectual property for KANA's marketing product portfolio: KANA Marketing Automation, KANA Connect, and KANA Foundation Analytics. (Brick Street
)
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