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| Stock Ticker |
| Oracle | 21.26 |  | 1.39 |
| LivePerson | 3.23 | | 0.2 |
| eLoyalty | 8.78 | | 0.47 |
| APAC | 4.54 | | 0.21 |
| Teletech | 13.9 | | 0.61 |
| CDC | 1.41 | | 0.06 |
| Salesforce | 39.24 | | 1.43 |
| Chordiant | 3.55 | | 0.1 |
| NetSuite | 10.75 | | 0.3 |
| ClickSoftware | 5.44 | | 0.15 |
| Convergys | 8.68 | | 0.19 |
| NCR | 11.42 | | 0.24 |
| Amdocs | 20.55 | | 0.43 |
| Sykes | 17.53 | | 0.33 |
| Tekelc | 16.47 | | 0.24 |
| Unica | 5.12 | | 0.06 |
| Jacada | 1.99 | | 0.02 |
| ATG | 3.5 | | 0.03 |
| SAP | 39.93 | | 0.34 |
| Epicor | 5.02 | | 0.01 |
| RightNow | 10.97 | | 0.02 |
| Vignette | 12.93 | | 0.01 |
| Astea | 2.15 | | 0 |
| SupportSoft | 2.18 | | 0 |
| Pegasystems | 24.4 |  | -0.03 |
| HP | 37.22 | | -0.14 |
| NICE | 21.89 | | -0.09 |
| SPSS | 32.14 | | -0.16 |
| Interactive | 12.08 | | -0.21 |
| Rainmaker | 1.3 | | -0.05 |
| ICT | 8.52 | | -0.34 |
| Selectica | 0.32 | | -0.03 |
|
As of 3:59 p.m. on 6/24/09 |
|
 NEW IN CRM
Article: The New Maelstrom of Social Media
"When I checked my Gmail inbox, I was shocked,” writes Pam Pastor, author of Dazed and Confused. “I had about five pages’ worth of Facebook notifications. Swimming in so many emails from the social networking site, I missed a few important messages. Is it time to get off the grid and smash your iPhone to bits? Time to declare email bankruptcy, delete those 1,000 unread messages, issue a public mea culpa, and start over? With an ever-increasing chorus of “overload,” this social media stuff must be irretrievably broken, right? Maybe not. (DestinationCRM
)
News: SupportSoft Completes Sale of Enterprise Business
support.com announced that following overwhelming stockholder approval on June 19, 2009, the Company has completed the divesture of its Enterprise software business to Consona Corporation ("Consona"), a CRM and ERP software provider, in an all-cash transaction valued at approximately $20.0 million. Stockholders also approved changing the Company's name to support.com. support.com's shares will continue to be traded under the symbol "SPRT" on the NASDAQ market.(SupportSoft
)
News: eGain Adds Intelligent Voice Self-Service Solution
eGain Communications announced the availability of eGain IVR. eGain IVR enables phone self-service experiences by adding human-like intelligence to IVR and unifying it with other interaction channels, including web self-service. The solution is a part of eGain’s suite for multichannel customer service, eGain Service, aimed at reducing the total cost of ownership (TCO) of multichannel self-service and customer service operational costs, while enabling end-customers to accomplish more through IVR.(eGain
)
Article: Loyal Customers Are Not Always Good
Conversation Starter writers, Timothy Keiningham and Lerzan Aksoy, share instances when customer loyalty is a bad thing. One, when customers are loyal to you because you have compromised the price of your products and services. Two, when customers demand an excessive amount of service, but are unwilling to pay fairly.(CustomerThink
)
News: Amdocs and Trivnet Offer Mobile Money Services
Amdocs announced the availability of the Amdocs Mobile Money Hub, a SaaS (Software as a Service)-based solution for enabling service providers to support any payment or banking process over the mobile phone in real time. Partnering with leading enabler of mobile money services - Trivnet, the Amdocs Mobile Money Hub combines technology from Trivnet with Amdocs' implementation and integration expertise and data center facilities around the world.(Amdocs
)
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