 OUR TAKE -
Thin is Not In
 |
| |
| |
 | Recent Editions of CRMAdvocate
|
| Lasting Impressions:
It is only by following your deepest instinct that you can lead a rich life, and if you let your fear of consequence prevent you from following your deepest instinct, then your life will be safe, expedient and thin.
-
Katharine Butler Hathaway
|
Today, I want to turn your attention to the little box to the right titled, "Lasting Impression." It is my sincere hope that an occasional quote inspires you in some special way. Perhaps a particular quote will even move you to do something new or different.
There are so many things wrapped up in today's quote. It seems appropriate to try and unpack a few of the ideas - deepest instincts, rich life, and fear. In the context of the recent discussion regarding the fear of transparency, this quote may be a wake-up call to look fear in the eye.
Let me put a sharp point on the question. Does avoiding a transparency policy feel safe and expedient? If so, does it also leave you thin?
In this case, thin is not in. That's my take. Do you agree? What's your take?
Gary Lemke, Publisher
|
|
|
Action Center
 Free Subscription
Submit Content
Industry Events
Webcasts
Archive
| Stock Ticker |
| Rainmaker | 1.5 |  | 0.17 |
| Selectica | 0.37 | | 0.01 |
| NetSuite | 11.18 | | 0.3 |
| Astea | 2.57 |  | -0.01 |
| Vignette | 12.95 | | -0.1 |
| eLoyalty | 7.6 | | -0.1 |
| Jacada | 2.17 | | -0.03 |
| Convergys | 9.13 | | -0.15 |
| Teletech | 13.97 | | -0.25 |
| HP | 37.08 | | -0.68 |
| SPSS | 33.82 | | -0.65 |
| Salesforce | 40.63 | | -0.97 |
| Chordiant | 3.65 | | -0.09 |
| Sykes | 17.08 | | -0.43 |
| Amdocs | 21.31 | | -0.55 |
| Oracle | 20.22 | | -0.63 |
| SAP | 40.23 | | -1.26 |
| Unica | 4.99 | | -0.16 |
| NCR | 12.33 | | -0.41 |
| RightNow | 10.86 | | -0.37 |
| SupportSoft | 2.28 | | -0.08 |
| Pegasystems | 25.68 | | -0.9 |
| Tekelc | 16.46 | | -0.59 |
| ICT | 8 | | -0.29 |
| Interactive | 12.18 | | -0.46 |
| NICE | 22.53 | | -0.95 |
| APAC | 4.97 | | -0.22 |
| Epicor | 5.22 | | -0.32 |
| ATG | 3.41 | | -0.23 |
| CDC | 1.55 | | -0.11 |
| ClickSoftware | 4.64 | | -0.35 |
| LivePerson | 3.51 | | -0.38 |
|
As of 4:00 p.m. on 6/15/09 |
|
 NEW IN CRM
News: Force.com Sites Now Available
Salesforce.com announced the availability of Force.com Sites, a new capability that expands the cloud platform to deliver Web sites and Web applications. With the addition of Force.com Sites, companies can now use Force.com to build and run applications for their internal business processes as well as public-facing Web sites - entirely on salesforce.com's real-time cloud computing platform.(Salesforce
)
Article: Customer Experience Gains
Companies looking to gain a competitive advantage today can do so by investing in the customer experience. According to Strativity Group's 2009 Customer Experience Benchmark Study, which surveyed more than 850 executives globally, smart companies are increasing their investment in customer strategies during this tough economic time in order to get or stay ahead of the competition. In fact, nearly 80 percent of companies surveyed have retained their commitment to delivering a top-notch customer experience. Additionally, nearly half of respondent's companies increased their investment in customer experience by 10 percent or more. And nearly a fifth increased their customer experience investments by 20 percent or more. (1to1
)
News: Vignette Transitions Companines to Online Business Models
Vignette announced the upcoming availability of Vignette Media 7.1. The integrated digital media platform, tailored for communications, media and entertainment (CME) companies, allows organizations to manage, publish and monetize digital content. Broadcasters, newspapers, magazines, game publishers, wireless operators and other CME organizations are seeking ways to grow online channels and video usage to capture advertising revenue or direct revenue for their digital assets. The Vignette Media platform allows CME companies to deploy engaging sites driven by advertising revenue, video-on-demand experiences, download-to-own or rental commercial models. This is accomplished by a single unified platform for the management, presentation and merchandizing of these assets.(Vignette
)
Article: Selling Out
Founded in the 19th century, FAO Schwarz has seen its share of economic turmoil. Not until the start of the 21st century, however, did the toy-store pioneer feel the pain of its ultra-competitive, highly commoditized industry. Having undergone two bankruptcies in the past decade, it’s a wonder FAO Schwarz has managed to emerge again—hey, third time’s the charm—only to face what many are calling the worst economic crisis in modern American history.(DestinationCRM
)
News: LoopFuse OneView Helps Zimbra Raise Sales Efficiency
Zimbra, a Yahoo! division, has deployed LoopFuse OneView to provide greater sales and marketing automation into their high volume web business replacing a previous legacy implementation. According to Zimbra, by providing a comprehensive sales and marketing automation solution, as well as integration with the Salesforce.com customer relationship management (CRM) system, LoopFuse has made it possible for them to raise its sales and marketing efficiency by 50 percent.(LoopFuse
)
Didn't read the last edition of CRMAdvocate? Click
here to see what you missed.
| | |
| | |
