Subscribe  |  About  |  Contact  |  Search  |  Home
 

Friday, June 5, 2009


   OUR TAKE -  A Day Late on Transparency

 
 
Recent Editions of CRMAdvocate


06.04.09    Speaking of Transparency
06.03.09    A Marketing Opportunity or a PR Challenge
06.02.09    A Call for Transparency
06.01.09    A Good Shirt or a Good Story
05.29.09    Snarky Social Commentary
05.28.09    Viral Marketing Gone Bad

 

 
Lasting Impressions:
Every generation imagines itself to be more intelligent than the one that went before it, and wiser than the one that comes after it. - George Orwell
Yesterday, I wrote about the U.S. Senate's move for more transparency by agreeing to publish expenditure records online rather than making information available exclusively in print. To the average guy on the street, the move appears to be a great step forward for transparency. But the timing is more than just a bit suspect given, as one CRMAdvocate reader wrote, "the current spate of accusations and resignations within the British Parliament" and the on-going front page investigative reporting of the Wall Street Journal.
 
So, while we may applaud the effort for more transparency, something we have been talking quite a bit about here at CRMAdvocate, one has to question the genuineness of it all. Come on now. Is the move a legitimate desire to operate in a transparent fashion or is it damage control? Why now? (See Marketing Opportunity or PR Challenge)
 
Here's the deal. It's better to get ahead of the transparency question in a proactive fashion lest one blows their "transparency equity" by reacting to situation that casts long shadows over core values?
 
That's my take. Do you agree? What's your take?
 
Gary Lemke, Publisher

 
       Action Center

        Free Subscription
        Submit Content
        Industry Events
        Webcasts
        Archive
 

Stock Ticker
eLoyalty7.85    0.6
ClickSoftware4.56    0.26
NCR11.11    0.43
Rainmaker1.33    0.04
NetSuite11.77    0.3
Epicor5.48    0.11
RightNow9.24    0.17
Oracle20.61    0.27
HP36.09    0.46
Convergys9.5    0.12
SupportSoft2.38    0.03
CDC1.64    0.02
Amdocs21.8    0.26
LivePerson3.39    0.04
Tekelc17.04    0.13
NICE23.35    0.09
Vignette12.83    0.04
Sykes17.28    0.05
ATG3.6    0.01
Selectica0.42    0
Jacada2.2    0
Salesforce39.27    -0.01
Unica4.5    -0.02
ICT9.01    -0.04
SPSS34.02    -0.31
Teletech12.95    -0.13
APAC5.81    -0.07
SAP43.32    -0.66
Interactive13.54    -0.21
Pegasystems26.94    -0.49
Chordiant4.07    -0.1
Astea2.36    -0.34
As of 4:00 p.m. on 6/4/09

 

 

 
  NEW IN CRM

 
News:    Bridge the Gap Between Traditional Contact Centers and the Web
Two providers of online engagement software solutions have joined forces in an effort to eliminate the silos between traditional contact centers and the web. LivePerson has integrated its hosted software platform with the Genesys Customer Interaction Management (CIM) platform in an effort to improve the integration between traditional contact centers and the web. The integrated solution gives customer service agents the ability to engage with customers in real-time at the moment of opportunity -- before consumers click away from the web site.
(LivePerson )
 
News:    APX Alarm Selects ClickSoftware for Field Service
APX Alarm, one of North America's largest residential security alarm companies, has selected ClickSoftware field service solutions as the platform to manage field engineers and deliver customer service. APX Alarm will use ClickSoftware's ClickIMRS solution to manage, schedule and route the work load of around 300 full-time field service technicians as well as managing the seasonal summer ramp up each summer of a similar number of resources for a seasonal period. These service technicians will handle hundreds of thousands of customer installation appointments as well as any maintenance and repair of their client's residential alarm systems.
(ClickSoftware )
 
 
Mindshare offers free download of their newest white paper, "Are You Ready for Enterprise Feedback Management (EFM)"
Click here to download

 
News:    Jackson Hewitt Taps RightNow On Demand CRM
RightNow Technologies is assisting Jackson Hewitt Tax Service to improve customer support experiences by deploying the RightNow on demand customer relationship management (CRM) solution in its customer service center helping Jackson Hewitt’s 200+ service representatives with customer and franchisee support. Representatives can view relevant, contextual, and timely information for each customer call, see a single view of all customer and franchisee interactions, and tap into the same knowledge base used on the company’s web site.
(RightNow )
 
Article:    Hype vs. Hope: Is Social Media Living up to Its Promise?
Social media has permeated our personal lives so thoroughly that we hardly notice when a new technology tool chips away a little more of our privacy. But in sales and marketing, we embrace social media as transformational. We're primed for game changers, and we don't need to look far for good old fashioned hype in articles about how social media will transform sales. But is social media living up to its promise?
(CustomerThink )
 
Article:    In More Ways Than One
Scott Johnson has been with his company for 21 years. In that time, he’s watched his outlet transform from simply an old-school call center to an organization also offering email, chat, and classroom-style and online forum channels for customers to interact with his personnel every day. Today, Johnson is vice president of customer service for that company—eSignal, a Hayward, Calif.–based provider of streaming, real-time financial market information and tools for traders—and he says he’s proud of how his company has successfully improved its customer service strategies in the changing times.
(DestinationCRM )
 
Didn't read the last edition of CRMAdvocate? Click here to see what you missed.
 
 
Current Newsletter  |  Subscribe  |  Unsubscribe  |  Submit Content  |  Submit Webcast

Search  |  About  |  Contact  |  Home

Copyright (c) 2009 CRMAdvocate - 14059 Old Mill Circle, Carmel, IN 46032 (+1 317.810.9585)   All Rights Reserved.   Privacy Policy

You are currently subscribed as $subst('Recip.EmailAddr'). To unsubscribe, click here".