 OUR TAKE -
Speaking of Transparency
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 | Recent Editions of CRMAdvocate
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| Lasting Impressions:
The government is like a baby's alimentary canal, with a happy appetite at one end and no responsibility at the other.
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Ronald Reagan
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Newsflash: "U.S. "House Speaker Nancy Pelosi has directed House officials to make available online the quarterly expense reports filed by lawmakers to account for spending by their legislative office. The records have been available only in paper form making it difficult for the public to know where the money is being spent. A Wall Street Journal review of thousands of pages of these records turned up spending on an array of products, from car leases and electronics to a high-end laptop computer."
Ah, CRMAdvocate starts talking about greater transparency and before you know it, the great legislative body known as the U.S. Senate is trying to muscle in on the act. OK, maybe the people inside the beltway aren't glued to every word written by CRMAdvocate but the timing is a bit eerie, don't you think? Or it could be the investigative reporting done by the Wall Street Journal. Heck, a man can dream. Can't he?
OK, the point is that everyone wants transparency from those in a position to serve. We want to know what we are getting for our investment, who we are getting it from, and what is going on behind the scenes. It's simple human nature.
That's my take. Do you agree? What's your take?
Gary Lemke, Publisher
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Your customers are getting more headaches than normal these days. The economic recovery seems slow and uncertain; layoffs, bankruptcies and foreclosures appear to increase. And, even if customers have personally been spared anxiety, they have plenty for family or friends around them who have not. So, customers drag their woes around along with their thinning wallets. Why not give them a “two-swallow paper cup.” (CustomerThink
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