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| Stock Ticker |
| CDC | 1.76 |  | 0.2 |
| Rainmaker | 1.39 | | 0.08 |
| NetSuite | 11.52 | | 0.3 |
| Selectica | 0.4 | | 0.01 |
| Astea | 2.3 | | 0.05 |
| Pegasystems | 26.22 | | 0.55 |
| NICE | 22.96 | | 0.21 |
| Tekelc | 16.01 | | 0.07 |
| NCR | 10.78 | | 0.01 |
| Jacada | 2.3 | | 0 |
| Vignette | 12.58 |  | -0.02 |
| HP | 34.34 | | -0.13 |
| Oracle | 18.99 | | -0.08 |
| ICT | 9.06 | | -0.05 |
| ClickSoftware | 4.05 | | -0.03 |
| SupportSoft | 2.18 | | -0.02 |
| Chordiant | 3.91 | | -0.04 |
| ATG | 3.49 | | -0.04 |
| Teletech | 10.79 | | -0.13 |
| SPSS | 32.74 | | -0.55 |
| Unica | 4.44 | | -0.08 |
| RightNow | 9.07 | | -0.18 |
| Amdocs | 21.32 | | -0.43 |
| eLoyalty | 7.23 | | -0.19 |
| Salesforce | 36.5 | | -1 |
| APAC | 5.65 | | -0.17 |
| LivePerson | 2.95 | | -0.09 |
| Convergys | 9.35 | | -0.29 |
| Sykes | 16.22 | | -0.51 |
| SAP | 41.42 | | -1.34 |
| Interactive | 11.99 | | -0.4 |
| Epicor | 4.92 | | -0.34 |
|
As of 3:59 p.m. on 5/27/09 |
|
 NEW IN CRM
News: Salesforce Delivers New Force.com for Google App Engine
Salesforce.com announced a new version of Force.com for Google App Engine providing developers a set of tools and services to bring together two cloud computing platforms for application development. Developers can use the new offering to take advantage of the addition of Java language support in Google App Engine in their application development projects on Force.com.(Salesforce
)
Article: Mom Blogs Dole Out Advice -- With Corporate Backing
Traditional journalists are expected to refuse freebies to avoid any conflict of interest. Magazines and large parenting Web sites do receive product samples for review. But for an individual woman writing a blog from home, a free shipment of diapers represents a huge savings in her monthly budget. It's hard not to get excited about that. (CRM Daily
)
Join the ATG Webinar June 3, 2009:
Live Help - The Power of Click to Call and Click to Chat
New data proves that offering both Click to Call and Click to Chat on your Website is the best approach to maximize online sales and retention. But how should you get started? Would you benefit most from starting with live voice help or live chat? What "mix" of voice and chat makes sense for your business?
In this presentation, you will gain an understanding of:- Live Help: What it is, how it works and how it can lift online revenue
- Myths: Three false claims about live help - debunked!
- Getting Started: Why starting with click to call may be your best path to success
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News: Norwich Union Selects ClickSoftware for Field Operations
Norwich Union, soon to be Aviva, the world's fifth-largest insurance group and the biggest in the UK, is deploying ClickSoftware's ServiceOptimization Suite, including ClickSchedule and ClickMobile, within its motor insurance business to enhance the efficiency with which the company schedules and dispatches its field engineers. The initial order will support around a hundred people out of a workforce of several thousand that operate in the field.(ClickSoftware
)
Article: Transaction to Trust: The New Era of Customer Service
As the business community struggles with an economic downturn, companies have two choices. They can either manage through it by making cuts or lead their way out of it by focusing on their keys to success: customers. Customer loyalty remains one of the holy grails of business. It leads to lower customer acquisition costs and improved customer retention. Relationships built on trust breed success in the marketplace—and anything less than good customer service hurts business, regardless of the economic landscape. Trust emerges when companies understand the benefit of meeting the needs of both the customer and the company.(DestinationCRM
)
News: Yorkshire Water Customer Services Arm Deploys Impact 360
Loop Customer Management Ltd – the sister company and customer services arm of Yorkshire Water – has deployed the Impact 360 Quality Monitoring solution from Verint Witness Actionable Solutions. Loop provides contact center operations for Yorkshire Water, a provider of water and sewage services to 4.7 million people and 140,000 businesses across Yorkshire, U.K. Loop Customer Management is using Verint’s QM solution to capture both customer conversations and associated agent desktop activities. The Center handles environment agency and police emergency calls, which also are recorded and stored by Impact 360 for compliance purposes.(Verint
)
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OUR TAKE -
Viral Marketing Gone Bad