 OUR TAKE -
Event Central
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| Lasting Impressions:
Not everything that can be counted counts, and not everything that counts can be counted.
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Albert Einstein
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One of the most popular parts of our web site continues to be our summary of industry events. Specifically, we are talking about conferences, trade shows, webcasts, and the like. The virtual events allow you to easily gain insights and knowledge from thought leaders. The physical events allow all that and an opportunity for networking with your peers.
On occasion, you will see us feature an event. We may even send you an email dedicated to a particular event. But you can always visit CRMAdvocate to see what is going on. Simply check the links on the left hand side below.
I have research the web for years and, all boasting aside, I think we have the most complete list of industry events and webcasts in the industry. If you don't agree, tell me. If you know of an event we've missed, send me the details and we will add it to the web site.
That's my take. What's your take?
Gary Lemke, Publisher
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| Stock Ticker |
| Interactive | 12.42 |  | 0.69 |
| RightNow | 13.57 | | 0.7 |
| Astea | 4.72 | | 0.22 |
| Teletech | 24.27 | | 1.01 |
| ICT | 10 | | 0.36 |
| ClickSoftware | 3.16 | | 0.09 |
| Vignette | 12.77 | | 0.31 |
| Intervoice | 6.2 | | 0.15 |
| Oracle | 21.51 | | 0.51 |
| SAP | 49.89 | | 1.17 |
| Tekelc | 16.27 | | 0.37 |
| LivePerson | 2.75 | | 0.06 |
| Convergys | 15.69 | | 0.33 |
| NetSuite | 17.74 | | 0.3 |
| ATG | 3.3 | | 0.05 |
| Nortel | 8.19 | | 0.12 |
| Chordiant | 4.97 | | 0.07 |
| Salesforce | 67.62 | | 0.92 |
| Unica | 7.34 | | 0.09 |
| CDC | 3.43 | | 0.04 |
| NICE | 31.5 | | 0.36 |
| Selectica | 1.47 | | 0.01 |
| Amdocs | 31.88 | | 0.21 |
| SPSS | 40.83 | | 0.25 |
| Rainmaker | 3.62 | | 0.02 |
| Epicor | 8.11 | | 0.04 |
| Sykes | 20.2 |  | -0.05 |
| eLoyalty | 6.59 | | -0.02 |
| NCR | 24.8 | | -0.2 |
| SupportSoft | 3.39 | | -0.12 |
| APAC | 1.15 | | -0.05 |
| HP | 46.64 | | -2.49 |
| Pegasystems | 11.89 | | -0.68 |
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As of 4:00 p.m. on 5/12/08 |
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 NEW IN CRM
News: Canon Marketing Japan has deployed salesforce.com's mobile solution to 1,100 users, speeding up sales processes by enabling access to customer and company information. Using salesforce.com's mobile solution, the Canon Group's 1,100 subscribers throughout Japan have visibility into the sales process and can confirm or update opportunities MJ and sales activities in their spare time from virtually anywhere without logging on to their laptops. (Source: Salesforce
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News: Varolii announced the general availability of Total Solutions, an on-demand outbound communications service for collections and customer service. Comprising back-end integration, reporting and a flexible feature set, Total Solutions has already had sales of more in the first few months it has been offered. (Source: Varolii
)
Article: Have you ever considered the differences between traditional "offline" branding and branding on the Internet? Many traditional branding strategies don't translate successfully online. That's because unlike other communications media, the Internet is an interactive channel -- one that marries text, movement, sound, and design to produce a comprehensive brand personality. This presents an enormous opportunity but also a daunting challenge. Although your site allows for an animated brand experience, visitors remain completely in charge and competitors are just a click away. (Source: bMighty
)
News: Interactive Intelligence introduced new customer feedback management products designed to help organizations better measure and improve customer service. The first product is Interaction Feedback -- an automated customer satisfaction survey module that enables organizations to measure customer service levels. The company is also actively developing a speech analytics/emotion detection product. The product is designed to provide real-time alerts to contact center supervisors when heightened emotion is detected on a call. (Source: Interactive Intelligence
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News: Pegasystems launched a comprehensive contact center solution designed expressly for the insurance industry, The new contact center framework, CPM for Insurance, centers around an intent-driven approach with capabilities to operate a multi-channel customer service center, including screens, scripts, processes, scenarios and rules which can be modified, without additional programming, to reflect changing business conditions and regulatory requirements. (Source: Pegasystems
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News: LivePerson, a provider of online engagement solutions that facilitate real-time assistance and advice, announced its Spring '08 Update Release of Timpani(TM). The updated version of the company's hosted enterprise platform provides innovative new features, including Account-to-Account Transfer(TM) and Data Publication Service (DPS). Key highlights include features designed to facilitate handoffs and transfers, enabling LivePerson clients to guide consumers through multi-company chat interactions and transactions.(Source: LivePerson
)
News: Graham Technology, a provider of customer-oriented business software and services has changed its name to ciboodle. Following its recent acquisition by SWORD Group, the company has adopted the name of its flagship product to reflect the focus of the company moving forward. Targeted primarily towards large companies in sectors including financial services, utilities, telecommunications and retail, it is a BPM-based CRM product focused solely on the contact center market. (Source: ciboodle
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Didn't read the last edition of CRMAdvocate? Click
here to see what you missed.
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