 OUR TAKE -
Can I Quote You?
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| Quote of the Day:
Hard work spotlights the character of people: some turn up their sleeves, some turn up their noses, and some don't turn up at all.
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Sam Ewig
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When I added this daily column to the CRMAdvocate newsletter years ago, readers expressed approval. Whether or not people agree with my position, they do agree the column makes the newsletter more personal and conversational. Adding the "your take" link at the bottom is a way to keep the conversation bi-directional.
So feel free to sound off. I'll let you know if I can't handle the volume of responses. But that is unlikely because your responses are one of the highlights of my day. I find great knowledge and inspiration in your words and thoughts. And I want to, in some way, return a bit of inspiration now and again.
I hope you find occasional inspiration in my words. But just in case, I want to include inspirational words that have stood the test of time. And that is why you can find the "Quote of the Day" in each newsletter (look to your right -->). Of course, you can visit "your take" to contribute your favorite quotation.
That's my take. What's your take?
Gary Lemke, Publisher
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| Stock Ticker |
| Selectica | 1.41 |  | 0.06 |
| Sykes | 20.28 | | 0.56 |
| Unica | 7.79 | | 0.13 |
| NetSuite | 18.58 | | 0.3 |
| NCR | 25.53 | | 0.3 |
| APAC | 1.11 | | 0.01 |
| Astea | 4.52 | | 0.03 |
| HP | 48.65 | | 0.01 |
| Vignette | 11.87 |  | -0.03 |
| ICT | 9.95 | | -0.04 |
| NICE | 31.11 | | -0.19 |
| Epicor | 7.99 | | -0.07 |
| Tekelc | 15.83 | | -0.15 |
| CDC | 3.38 | | -0.04 |
| Chordiant | 4.76 | | -0.06 |
| Nortel | 8.31 | | -0.13 |
| ClickSoftware | 3.08 | | -0.05 |
| Amdocs | 31.74 | | -0.59 |
| Oracle | 20.99 | | -0.51 |
| SPSS | 40.61 | | -1 |
| Convergys | 15.38 | | -0.38 |
| Rainmaker | 3.79 | | -0.1 |
| SAP | 48.97 | | -1.37 |
| Intervoice | 5.93 | | -0.19 |
| Pegasystems | 10.05 | | -0.34 |
| Teletech | 22.98 | | -0.82 |
| ATG | 3.41 | | -0.14 |
| Interactive | 11.56 | | -0.51 |
| RightNow | 12.72 | | -0.57 |
| eLoyalty | 7.7 | | -0.35 |
| Salesforce | 66.81 | | -3.36 |
| SupportSoft | 3.49 | | -0.22 |
| eOn | 0.3 | | -0.02 |
| LivePerson | 2.51 | | -0.19 |
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As of 4:00 p.m. on 5/7/08 |
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 NEW IN CRM
Research Note: A research study endorsed by the Society of Workforce Management Planning Professionals (SWPP) found dissatisfaction with both the workforce management process (47% in 2008 up from 38% in 2006 - not satisfied) and with workforce management software (46% in 2008 up from 41% in 2006 - not satisfied). Overall experience (in years) has declined between 2006 and 2008 for all job roles. (Source: Customer Relationship Metrics
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White Paper: During the last five years, online marketing has experienced explosive growth, moving beyond simple email blasts to pay-per-click, banner ads, online promotions, webinars and landing pages. To enhance their chances of cutting through the clutter, marketers need to hone each of their sales elements, including landing pages, to ensure they are as effective as possible. Read this white paper to learn the top ten things you should be doing.(Source: Marketbright
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News: Salesforce.com's new Visualforce User-Interface-as-a-Service is now available to all salesforce.com customers with the release of Salesforce Summer '08. A part of the Force.com Platform, Visualforce gives developers control over the Salesforce user interface to create any UI for any Force.com application and extend it to any device. Salesforce.com also announced the availability of Visualforce Components, new Visualforce technology that gives developers the ability to add, remove, and reassemble the basic building blocks of the Salesforce UI. (Source: Salesforce
)
White Paper: How can a simple phrase—“be first in mind”—in any way help your business? The author of this white paper suggest it’s an approach to business that can help you maximize sales and marketing resources and drive more revenue. As you enter the vast market with your products and services, how confident are you that prospects understand what’s available? Do you feel that you are being asked to compete every time your product or service area is evaluated? So read on and see how being first in mind can profit your business. (Source: FirstWave
)
News: NCR and Sage Software Healthcare will collaborate to provide physician practices with an integrated solution that combines the functionality of NCR’s MediKiosk™ with Intergy EHR by Sage. Together, these products will allow healthcare providers to better manage their operations, including financial, clinical and administrative processes. (Source: NCR
)
News: APAC revenue for the 2008 first quarter rose 21.3% to $63.5 million from $52.4 million in the 2007 first quarter due to growth in both the company’s domestic and off-shore business. Gross profit for the 2008 first quarter was $7.8 million, or 12.2%, compared to $6.3 million, or 12.1%, in the prior-year period. The company reported a net loss of $4.0 million, or $0.08 per diluted share.(Source: APAC
)
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