 OUR TAKE -
Honor a Teacher
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 | Recent Editions of CRMAdvocate
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There are two educations. One should teach us how to make a living and the other how to live.
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John Adams
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Today is an important day for everyone reading this newsletter. Many of you may think I am talking about Cinco de Mayo but I'm not. Now, I don't want to take anything away from the celebrations of Mexican heritage and pride, but I am talking about something else. (BTW: I like my margarita on the rocks with ice, please and thank you.)
Today is also National Teacher Day, a time to honor educators who play a crucial role in the development of all yearning to learn. For me, I want to personally thank all of the teachers that have made a positive impact on me during my formative years. I also want to recognize all the special things the teachers responsible for the education of my children do. And, I want to thank those career teachers that know that teaching is more than the stuff in the textbook. It is about touching lives.
In the world of customer experiences, I contend that best practices are more about nurture than nature. That means the best of the best call center agents, sales representatives, marketing executives, and countless others have risen to the top of their game in no small measure from what they were taught by their mentors, their managers, and their peers.
And, of course, some of the best teachers are our customers. Thanks to them too! That's my take. What's your take?
Gary Lemke, Publisher
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| Stock Ticker |
| CDC | 1.32 |  | 0.12 |
| Chordiant | 3.36 | | 0.22 |
| ATG | 3.49 | | 0.2 |
| Salesforce | 43.63 | | 2.22 |
| Pegasystems | 17.36 | | 0.84 |
| Convergys | 10.58 | | 0.46 |
| Unica | 5 | | 0.2 |
| SupportSoft | 2.3 | | 0.09 |
| RightNow | 7.98 | | 0.31 |
| SAP | 39.04 | | 1.5 |
| LivePerson | 2.85 | | 0.09 |
| NCR | 10.38 | | 0.29 |
| Epicor | 5.7 | | 0.13 |
| Vignette | 8.5 | | 0.19 |
| NetSuite | 14.38 | | 0.3 |
| Selectica | 0.49 | | 0.01 |
| Tekelc | 15.81 | | 0.32 |
| Amdocs | 21.6 | | 0.42 |
| HP | 37.14 | | 0.62 |
| Interactive | 11.7 | | 0.18 |
| SPSS | 31.16 | | 0.43 |
| Teletech | 13.42 | | 0.18 |
| Rainmaker | 1.01 | | 0.01 |
| Astea | 2.39 | | 0.02 |
| eLoyalty | 7.13 | | 0.03 |
| Sykes | 19.49 | | 0.05 |
| ICT | 7.75 | | 0 |
| ClickSoftware | 3.51 |  | -0.02 |
| Oracle | 18.97 | | -0.37 |
| NICE | 24.91 | | -0.97 |
| APAC | 4.3 | | -0.25 |
| Jacada | 2.32 | | -0.15 |
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As of 4:00 p.m. on 5/4/09 |
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 NEW IN CRM
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Chordiant Software announced general availability of the Chordiant Connector for IBM WebSphere Process Server (WPS), a new linkage intended to help customers improve the process of managing customer conversations as a larger business process. The new Connector provides functionality and transfers data to evoke actions in workflow within WPS. The combination of Chordiant customer experience management solutions with IBM WPS will enable companies to orchestrate live customer interaction management and back-end enterprise wide process and work management.(Chordiant
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Customer Operations Performance Center (COPC) announced CSC’s Contact Center Solutions Center of Excellence (COE) is certified to the COPC-2000 Standard. The COPC-2000 Standard certification is a framework that ensures a company’s performance in service, quality and costs in contact center environments. By achieving certification, CSC’s Contact Center Solutions COE is recognized for its customer service operations with industry-specific data and results.(COPC
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