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| Stock Ticker |
| Interactive | 11.6 |  | 0.54 |
| SupportSoft | 2.25 | | 0.1 |
| Selectica | 0.46 | | 0.02 |
| Unica | 4.52 | | 0.14 |
| NCR | 9.28 | | 0.25 |
| Sykes | 18.94 | | 0.5 |
| NetSuite | 12.63 | | 0.3 |
| ICT | 6.45 | | 0.11 |
| Teletech | 13.26 | | 0.19 |
| ATG | 2.96 | | 0.04 |
| SAP | 40.34 | | 0.45 |
| Pegasystems | 18.11 | | 0.2 |
| ClickSoftware | 3.2 | | 0.03 |
| Chordiant | 3.18 | | 0.03 |
| Vignette | 7.57 | | 0.07 |
| Epicor | 5.22 | | 0.03 |
| RightNow | 7.04 | | 0.04 |
| NICE | 25.13 | | 0.04 |
| Rainmaker | 1.01 | | 0 |
| Tekelc | 15.1 | | 0 |
| Astea | 2.37 | | 0 |
| APAC | 4.2 | | 0 |
| HP | 35.42 |  | -0.03 |
| Oracle | 19.74 | | -0.03 |
| Salesforce | 40.58 | | -0.07 |
| SPSS | 30.89 | | -0.07 |
| eLoyalty | 6.5 | | -0.04 |
| Convergys | 9.6 | | -0.07 |
| Amdocs | 20.48 | | -0.24 |
| CDC | 1.16 | | -0.02 |
| LivePerson | 2.48 | | -0.07 |
| Jacada | 2.3 | | -0.23 |
|
As of 4:00 p.m. on 4/28/09 |
|
 NEW IN CRM
News: NCR Unleashes Remote Check Deposit by Using Mobile Phone
NCR is allowing consumers to deposit checks safely from wherever they can get reception on their data-enabled mobile phones, such as an iPhone or Blackberry. The company announced an agreement with Mitek Systems to integrate Mitek's ImageNet Mobile Deposit software into NCR's APTRA Passport family of remote deposit capture solutions. For businesses, this software will allow them to deposit checks by using their mobile phone's camera as a scanner, capturing an image of both sides of the check and transmitting those images to their financial institution for deposit. (NCR
)
News: Metrix Enters Software-as-a-Service (SaaS) Market
Metrix announced their new software-as-a-service (SaaS) product, called “Metrix OnDemand.” The new Metrix offering enables companies to utilize an internet-based service to automate their field service delivery processes on a per-user, per-month basis. Metrix OnDemand is a business software application for automating customer support, dispatch, field service, spare parts, repair and reverse logistics. (Metrix
)
Article: How Brands Keep Thriving in the Downturn
Even strong brands are vulnerable in a recession but by sticking to what you're good at and leaving customers in no doubt that you're the best, brands stand a better chance of survival. The CIM's Mark Stuart looks at the secrets to success from major names who are turning this plan to their advantage.(MyCustomer
)
Article: 5 Keys to Employee Engagement for Customer Experience
Lack of cooperation across organizations is a momentum inhibitor for customer experience management (CEM). Among best-in-class CEM practitioners, top challenges are cross-channel CEM, organization-wide focus on customer service differentiation, commonly agreed-to metrics, and a 360-degree view of customers. Nearly half of senior marketers admit that high-profile negative customer experiences have compromised their brands. And currently, 84% of customers will register a complaint or tell others of a bad experience; this tendency is rising from 74% in 2007 and 67% in 2006.(CustomerThink
)
News: Convergys Reports First Quarter EPS of $0.23
Convergys reported consolidated revenue of $695 million with net income of $28 million, or $0.23 per diluted share. Customer Management revenue increased 9 percent and operating margin improved 320 basis points compared with the same period last year. The company also confirmed 2009 earnings guidance of $0.90 to $1.10 per diluted share.(Convergys
)
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