 OUR TAKE -
Ride the Rebound
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| Lasting Impressions:
That best portion of a good man's life; his little, nameless, unremembered acts of kindness and love.
-
William Wordsworth
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Yesterday, I discussed the phenomenon of pent-up demand suggesting we will see a swift and dramatic upswing. You heard it here first. Right?
Beyond the idea of pent-up demand to drive economic recovery, we cannot ignore the power of attitudinal thinking. Once people start to believe the wordst is behind them, they will start to loosen their pocketbooks to replace those tired, worn-out, or overused items.
Deferral is only a short term cost-cutting measure and eventually the broken cannot be repaired anymore. The time is soon at hand to reach out to those with pent-up demand so you can ride the rebound to sales growth and higher profitability. The prize will go to those that recognize and prepare for the day.
Are you ready to ride the rebound? That's my take. What's your take?
Gary Lemke, Publisher
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| Stock Ticker |
| Interactive | 7.5 |  | 0.6 |
| ICT | 5.36 | | 0.27 |
| LivePerson | 1.99 | | 0.09 |
| ClickSoftware | 2.86 | | 0.11 |
| Unica | 4.63 | | 0.16 |
| NetSuite | 9.41 | | 0.3 |
| Epicor | 3.56 | | 0.1 |
| Amdocs | 19.04 | | 0.45 |
| Pegasystems | 14.25 | | 0.26 |
| SupportSoft | 2.01 | | 0.03 |
| NICE | 22.43 | | 0.24 |
| RightNow | 8.6 | | 0.09 |
| SPSS | 27 | | 0.16 |
| NCR | 10.41 | | 0.05 |
| HP | 35.24 | | 0.16 |
| Convergys | 7.76 | | 0.03 |
| Sykes | 15.76 | | 0.01 |
| Astea | 2.25 | | 0 |
| eLoyalty | 3.02 | | 0 |
| Salesforce | 27.08 |  | -0.15 |
| SAP | 36.91 | | -0.24 |
| Oracle | 17.55 | | -0.25 |
| Tekelc | 13.78 | | -0.25 |
| APAC | 1.53 | | -0.03 |
| CDC | 0.92 | | -0.02 |
| Teletech | 8.19 | | -0.19 |
| Vignette | 7.69 | | -0.18 |
| Chordiant | 2.7 | | -0.08 |
| ATG | 2.24 | | -0.08 |
| Rainmaker | 1.06 | | -0.05 |
| Selectica | 0.35 | | -0.02 |
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As of 4:00 p.m. on 2/12/09 |
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 NEW IN CRM
News: Teamsupport.Com – A Saas-Y Solution For Customer Service
TeamSupport.com launched January 12th and conceived to address the need for better communication between manufacturers, their customers, and key client-focused teams within their organizations. TeamSupport is a software-as-a-service (SaaS) solution designed to enrich company-wide communication and collaboration. TeamSupport is offered priced for Basic, Professional and Enterprise versions. It is scalable from a simple help-desk system to an enterprise wide issue, bug, feature and customer management system. (Muroc Systems
)
News: Fujitsu Network Communications Selects Salesforce CRM
Fujitsu Network Communications, a supplier of IT and wireline/wireless networking solutions, has improved its sales operations with Salesforce CRM. Fujitsu is using Salesforce CRM for tracking customer accounts, order management and sales forecasting. The company also leveraged the Force.com platform to integrate Salesforce CRM with its back-end SAP system, providing access to business data. (Salesforce
)
News: Eesti Energia Selects Oracle Utilities Customer Care and Billing
Eesti Energia, an Estonian state-owned electricity and thermal power company, has selected Oracle® Utilities Customer Care and Billing to support its growth strategy in the recently deregulated energy market. Eesti Energia needed to replace its in-house legacy systems, which were unable to meet the needs of the open market and provide the organization with a competitive advantage in the energy market. The project will enhance Eesti Energia's customer care and billing systems to support its expanding business operations across Estonia and the Baltic region.(Oracle
)
Article: Marketers Failing to Measure Customer Feedback, Communities
Despite the explosive growth of message boards, social networks and word of mouth, marketers are doing a poor job of monitoring their brands and the customer experience online, according to a report released today by the Chief Marketing Officer (CMO) Council. The Palo Alto, Calif.-based organization surveyed more than 400 senior marketers on the way they measure and address the customer experience. Few are capitalizing on the opportunity to leverage customer feedback, the report found. For example, only 16% are monitoring online message boards and networking sites.(SearchCRM
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Article: When Will We See CustomerService.Gov?
With a new President in the White House, installing a new administration, there is perhaps no better time to consider how best to serve citizens. Maybe newly minted President Barack Obama should take a page or two from "Leadership in Customer Service: Creating Shared Responsibility for Better Outcomes," a new report from consulting firm Accenture. The report details the ins and outs of government customer service as researched in 21 nations over the past eight years. The good news is that the United States achieves high marks in all categories covered by the survey. The bad (or at least less-good) news is that it leads in none of them.(DestinationCRM
)
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