According to recent reports by Gartner, IDC and Forrester, the CRM market in Asia Pacific is forecasted to grow at a Compound Annual Growth Rate (CAGR) of 17.9%, between 2006 and 2010, and reach USD 679.6 millions. In 2007 alone, IT spending for the APEJ (Asia Pacific Excluding Japan) small-, medium-, and medium-large-sized businesses is predicted to exceed US$52 billions, reflecting a double-digit growth of 10% over 2006.

Microsoft announced that Best Buy has selected multiple Microsoft technologies to help its field technicians and consultants increase productivity, better understand and serve consumers and small businesses, and develop stronger relationships with its customers.

Infor announced Averitt Express has deployed Infor CRM to drive intelligent customer interactions and increase sales responsiveness.

Tangoe announced its agreement with, and sponsorship of, Aberdeen Group's latest report on telecom expense management, noting that Tangoe's software and services address the report's key findings. The new report entitled "The Cost of Not Acting: The Total Telecom Cost Management Benchmark Report" reveals that enterprises without a proactive approach to cost management may forfeit up to 18% of their annual telecom spend.

Convergys announced it will expand operations with the opening of a new integrated contact center in Cebu City in the southern Philippines.

Mincom and Panviva have announced they have extended their existing partnership, allowing Mincom to distribute and provide support and professional services for Panviva software worldwide. Under the partnership agreement, Panviva's flagship performance support system, SupportPoint, will be used to deliver a library of standard application and process documentation for Mincom's Ellipse ERP/EAM suite.

ClickandBuy announced that is has been granted an "Electronic Money" licence by the UK's Financial Services Authority (FSA). Becoming an issuer of eMoney gives ClickandBuy flexibility to move money across the web for the benefit of customers and web merchants.

eGain announced that it has joined the EMC Documentum Application Developer Program. As a member, eGain will receive specialized design consultation and guidance, along with access to dedicated Documentum technical resources to ensure that the integration of eGain's customer interaction hub (CIH) software suite with Documentum's solutions meet the highest quality standard.

Salesforce.com announced that Segway has deployed Salesforce PRM, Marketing and SFA to manage and support its authorized dealers and distributors in 62 countries. Segway achieves a view of both its direct and indirect channels to minimize channel conflict and maximize partner adoption of the solution.

ViryaNet announced that it has signed an agreement with Jerusalem High-tech Founders Ltd. to convert its $0.5 7.5% convertible note with a face value of $0.5 million to Preferred A Shares of the Company, at a conversion price of $1.53 per Preferred A Share.