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12/14/06 - Your Mottos
As promised, today I will share a few corporate motto submissions. If you are not current on the discussion regarding corporate mottos as they relate to the customer experience, you can catch up by reviewing the past columns on this topic.
From the U.S. government's Nexrad hotline, we have "Quick, accurate, courteous solutions." And a business unit of Aspect has embraced "Anytime, anywhere" as their motto to communicate their ability to deliver solutions on a global basis.
And, for a chuckle, we have a quote from the Michael Douglas character in the 1987 movie "Wall Street." He wanted everyone to believe that "Greed is good." Interestingly, the original intent of the quote was to portray the character as a villain. However, the quote became a source of inspiration for many in the investment banking world. Today, one of the more popular corporate mottos comes from Google - "Don't be evil." Hmmm.
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Satuit Technologies announced the commercial availability of SatuitCRM v.10.5. SatuitCRM v. 10.5 offers over 50 new features that will make it even easier for Investment Professionals to see key data with one click.
TARGUSinfo announced Enhanced Call Detail services for the telecommunications market. Enhanced Call Detail increases the valuable call information telco providers can provide their subscribers, thereby increasing subscriber growth, reducing churn and curbing customer support costs.
Following its service management optimization solutions for Service Desk, Westbury's Service Management Intelligence and Context Manager are now available for ServiceCenter customers. In addition, Westbury has entered into an agreement to exclusively distribute ServiceCenter solutions of former Peregrine partner Techport Thirteen.
Larsen & Toubro Infotech Limited announced that they have signed a definitive agreement to acquire GDA Technologies and all of its design centers in the US and India.
Sage Software announced that PeopleCube is using an integrated SageCRM/Sage Accpac ERP/Sage Accpac Insight system to provide sales forecasting and customer account visibility for its employees located throughout the U.S. and Europe.
TrueAdvantage announced the immediate availability of November '06, the latest release of its subscription-based, sales trigger service. TrueAdvantage November '06 continues the rapid expansion of the application's feature set and extends its ease of use ensuring that sales professionals receive only qualified leads indicating a high propensity to buy.
Digium, the Asterisk company, announced that Aspect Software has selected Digium's Asterisk Business Edition IP PBX as the telephone infrastructure for its new corporate headquarters, to be located in Chelmsford, Mass.
Salesforce.com announced that Segway has deployed Salesforce PRM, Marketing and SFA to manage and support its authorized dealers and distributors in 62 countries around the world.
CDC Software announced that Isaberg Rapid has improved operating efficiency and customer service with the company's IMI Replenishment and Sales Analytics software applications.
AARP announced it is collaborating with APAC Customer Services to expand its National Employer Team, which helps connect individuals aged 50 and over with job opportunities. The companies that AARP selects for its National Employer Team value the experience and abilities of mature workers and are committed to an aggressive program of recruiting, hiring and retaining mature workers.
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 FEATURE WEBCAST (more) |
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"Optimizing the Customer Experience for Web Self-Service "
Allen Bonde, Senior VP, Strategy & Marketing, eVergance
Customers want - and have come to expect - great service. But, when it comes to self-service, many sites are still offering only static search and simple FAQs... with poor customer satisfaction and high escalation rates as a result. Get expert advice from self-service guru Allen Bonde and KNOVA Software CTO Mark Angel as they explore new ways to create an online self-service experience that cuts costs and delights customers with personalization and efficient resolution. You'll learn how to align business and user needs, drive adoption and measure the impact of your solution via targeted self-service metrics.
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| CRMAdvocate Stock Index |
| CRMSI | 59.48 |  | 0.77% |
| Dow Jones | 12,386.08 | | 0.60% |
| Nasdaq | 2,459.00 | | 1.27% |
| S&P 500 | 1,422.94 | | 0.80% |
| Top Gainers |
| Witness | 18.32 | | 18.32 |
| Interact Intell | 20 | | 1.52 |
| SPSS | 29.943 | | 1.18 |
| Top Losers |
| ICT Group | 32.48 |  | -0.72 |
| SAP | 51.28 | | -0.61 |
| CDC Corporation | 8.65 | | -0.58 |
| Complete Stock Index |
| As of close 12/12/06 | |
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