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12/13/06 - Dull Mottos
This week we have been talking about corporate mottos and how they relate to the customer experience. I've encouraged you to share examples - good and bad. You still have time. I'll start sharing some of the submitted mottos later this week.
In the meantime, let me share with you a quote from McDonald's Ray Kroc. The quote is not an official motto but it certainly summarized a successful element of a successful company. He said, "We provide food that customers love, day after day after day. People just want more of it."
Personally, the quote doesn't do much for inspiration but it is clear and focused. It is an example that effective mottos don't have to be cute. They have to make an important point that people can understand and remember. Do you agree?
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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DreamFactory announced Carousel, a team tool designed to automate the building and sharing of recurring business presentations. Carousel enables "continually improving meetings" with dynamic presentations connected live to any performance metrics.
Witness Systems announced that the AA (The Automobile Association) has reported business gains and efficiencies achieved through the use of its workforce optimisation solutions.
Numara Software reports that it has achieved record high revenue levels during its one-year as an independent company. Numara Software's growth and expanded product offerings are reflected in this year's record revenues and biggest single quarter in the company's history.
Pitney Bowes and NCR announced an agreement to market a jointly-developed interactive kiosk for self-weighing, self-posting and self-printing of shipping labels, among other applications.
Panviva announced the US launch of its partner program. The Panviva Partner Program delivers revenue-generating benefits for enterprise application vendors, corporate training and content developers, and software integrators who resell, deploy, or support the company's flagship performance support software, SupportPoint.
Infor announced Averitt Express has deployed Infor CRM to drive intelligent customer interactions and increase sales responsiveness.
Altitude Software and Network Programs launched a value-added reseller (VAR) partnership whereby NPI resells Altitude Software products, supports installations, and provides ongoing maintenance support.
Salesforce.com announced that Singapore Airlines has deployed Salesforce SFA and Salesforce Marketing to foster collaboration and information sharing among its growing number of home office-based sales representatives.
SPSS announced that Europaeiske Rejseforsikring A/S in Denmark has purchased SPSS' predictive analytics software to enable high-speed multi-channel claims handling.
Intervoice announced that it is increasing its investment in China by establishing dedicated sales and support personnel through its partnership with Alliance Digital.
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 FEATURE WEBCAST (more) |
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"Optimizing the Customer Experience for Web Self-Service "
Allen Bonde, Senior VP, Strategy & Marketing, eVergance
Customers want - and have come to expect - great service. But, when it comes to self-service, many sites are still offering only static search and simple FAQs... with poor customer satisfaction and high escalation rates as a result. Get expert advice from self-service guru Allen Bonde and KNOVA Software CTO Mark Angel as they explore new ways to create an online self-service experience that cuts costs and delights customers with personalization and efficient resolution. You'll learn how to align business and user needs, drive adoption and measure the impact of your solution via targeted self-service metrics.
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| CRMAdvocate Stock Index |
| CRMSI | 59.02 |  | 0.02% |
| Dow Jones | 12,312.21 |  | -0.02% |
| Nasdaq | 2,427.78 | | -0.29% |
| S&P 500 | 1,411.62 | | 0.01% |
| Top Gainers |
| Witness | 17.95 | | 17.95 |
| Verint | 34.68 | | 1.48 |
| NICE | 31.841 | | 1.09 |
| Top Losers |
| NCR | 41.37 | | -0.68 |
| Nortel Networks | 22.18 | | -0.57 |
| HP | 39.64 | | -0.51 |
| Complete Stock Index |
| As of close 12/12/06 | |
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October 22-24,2007: The 9th Annual Help Desk Professionals Conference and Exp - Are you gaining access to qualified competent speakers delivering fresh content year after year? Are you being taught how to make immediate improvements in your work efforts and to benefit from fresh information? Are you being presented great content without being sold products or services? The 9th Annual Help Desk Professionals Conference and Expo does all this while bringing together the brightest experts and the most forward-thinking Help Desk leaders to discuss the trends and opportunities that are redefining the future of the Help Desk industry.
|  | | Jan. 22 - 24, 2007: Mobile Customer Retention & Loyalty - This event will consider the changing nature of mobile customer loyalty in marketplaces around the world and equips operators with the tools and strategies needed to tackle churn. Features more operator case studies, interactive sessions, networking opportunities and innovative speakers from related industries sharing their experiences!
| | | February 21-21, 2007: Call Center Demo & Conference Miami - Whether February finds you in the middle of a Boston blizzard or cooler temps in Tennessee, Call Center Demo & Conference's exciting, new location - MIAMI - is sure to be an inviting change of scenery come late February.
| | | February 26-28, 2007: Linkage Strategies 2007 - Finally, the one event highlighting the entire customer feedback continuum - from collection to analysis to action - and how to WOW your customers every step of the way. Hear action-oriented perspectives to help you do your job better, faster and smarter from executives in leading organizations including: Wachovia, Hewlett-Packard, Oakland A's, Roche Diagnostic¸ Motorola, Inc., JetBlue Airways¸ American Girl, Bank of America, Kraft Foods¸ CA, Inc.¸ Fairmont Hotels & Resorts, Allstate Insurance, UBS Financial Services, FedEx, PGA Tour, GlaxoSmithKline, 3M, HSN, and many more
| | | March 27-27, 2007: Support Centre Showcase - Featuring: Mergers and Change: Management: Lessons for Technical Support - Senior Executives from some of Technical Support's largest operations will discuss the challenges of merging operations with, in many cases, their toughest competitors.
| | | May 7-9, 2007: The 6th Annual Government Customer Support Conference and Exp - The ONLY Conference Designed Specifically for Government Customer Service and Support Centers, Call Centers, Contact Centers, Service Desks, Help Desk, and Web Service Portals
#N/A
| | May 21 - 23, 2007: Call Center Demo & Conference Dallas - This conference provides a 360-degree view of the factors affecting the contact center industry-from up-and-coming trends to the latest products and services on the market.
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