 FEATURE WHITE PAPER (more) |
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| Leverage JD Edwards Investments with eBusiness To Reach Customers and Partners
This in-depth white paper focuses on how to leverage and extend your JD Edwards investments with an eBusiness solution to achieve customer- and partner-facing operational success. With Comergent's proven, service-oriented enterprise eBusiness applications, companies like Agilent, Gates, Quantum, Haworth, GE Access Distribution and International Rectifier are able to extend their investments with partner- and customer-facing applications including: catalog, configuration, guided selling, promotions, pricing, quoting, order management, and partner e-commerce enablement and make it easier for partners and customers to do business with you. Click here for the new white paper.
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12/12/06 - More Corporate Mottos
Katherine Barchetti, a Pittsburgh retailer, used to say, "Make a customer, not a sale." I don't know if that was actually the company's motto, but it could have been.
And if your company doesn't have a motto, this is certainly one worth considering. The brevity and preciseness of the motto makes it very accessible to all employees. It stands on its own but it can also be used as a cornerstone for so much more.
How does your company's motto stack up to this one?
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Core Solutions announced that it has signed an agreement to purchase substantially all the assets of Computer Control Corporation of Rocky Hill, CT. This merger will effectively double the size of Core Solutions' business.
ClickSoftware announced the successful deployment of its optimized scheduling solution, ClickSchedule, to the Geek Squad 24-Hour Computer Support Task Force.
Maximizer Software will announce that system manufacturer TigerStop LLC has replaced Salesforce.com with Maximizer Enterprise. TigerStop cites high price, limited channel management functionality and integration difficulties in their decision to move from on-demand to in-house CRM Software.
Westbury announced that Context Manager, a solution for service management information retrieval, has achieved certified integration with HP Service Desk Software.
Salesforce.com announced its AppStore vision and monetization strategy for the AppExchange marketplace. Customers will be able to use AppStore as a single source for trying, buying and deploying on-demand applications on the AppExchange.
Redknee announced that Digicel Group has selected the Redknee CRM Solution from the turnkey Converged Billing suite to improve customer care and billing management in its newly acquired El Salvador operation.
LiveTime Software announced that LiveTime Service Manager v4 has achieved PinkVerify Service Support Enhanced certification.
Oracle announced that Stellent shareholders tendered approximately 28.8 million shares, representing approximately 92 percent of Stellent's outstanding common stock, pursuant to Oracle's tender offer for all of the outstanding common stock of Stellent which expired at 12:00 midnight, New York City time, on Monday, December 11, 2006. Oracle has accepted for payment all shares tendered in the offer.
Neocase announced a number of new companies have joined its global partner program, which now consists of more than twenty top CRM and Microsoft resellers.
TeleTech Holdings announced that a current business services client has expanded its agreement with TeleTech to provide customer management and digital subscriber line (DSL) support to a key segment of the client's customer base. Under the expanded three-year agreement, valued at more than $100 million, TeleTech will continue its current support of inbound DSL inquiries for customers nationwide.
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 FEATURE WEBCAST (more) |
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"Optimizing the Customer Experience for Web Self-Service "
Allen Bonde, Senior VP, Strategy & Marketing, eVergance
Customers want - and have come to expect - great service. But, when it comes to self-service, many sites are still offering only static search and simple FAQs... with poor customer satisfaction and high escalation rates as a result. Get expert advice from self-service guru Allen Bonde and KNOVA Software CTO Mark Angel as they explore new ways to create an online self-service experience that cuts costs and delights customers with personalization and efficient resolution. You'll learn how to align business and user needs, drive adoption and measure the impact of your solution via targeted self-service metrics.
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| CRMAdvocate Stock Index |
| CRMSI | 59.01 |  | 0.36% |
| Dow Jones | 12,314.46 |  | -0.02% |
| Nasdaq | 2,434.71 | | -0.29% |
| S&P 500 | 1,411.41 | | 0.01% |
| Top Gainers |
| Witness | 18.49 | | 18.49 |
| salesforce.com | 40.04 | | 1.53 |
| RightNow | 17.95 | | 0.43 |
| Top Losers |
| NICE | 30.75 | | -1.53 |
| NCR | 42.05 | | -0.87 |
| Amdocs | 37.6 | | -0.80 |
| Complete Stock Index |
| As of close 12/08/06 | |
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"OUR TAKE"
Articles (more)