Infra Corporation has announced the latest series of plug-in inventory management connectors for its web-centric ITIL application, infraEnterprise. Infra connectors deliver integration with best-of-breed network tools, providing control and visibility of Configuration Item data right across the IT infrastructure.

ASC announced the release of an enhanced version of EVOip for Windows, a VoIP recording solution. The product captures telephone calls from the network and enables storage, playback and archiving of the entire interaction.

SITEL and ClientLogic announced that they had entered into an amendment to the previously announced Agreement and Plan of Merger among SITEL, ClientLogic and Stagecoach Acquisition Corporation, dated October 12, 2006. Under the terms of the amendment, SITEL stockholders will receive $4.25 in cash for each outstanding share of common stock of SITEL held, which represents an increase of $0.20 per share in cash from the price of $4.05 per share in cash previously agreed with ClientLogic.

Aspect Software announced that they have entered into a partnership to cater to the growing requirements of the Philippines contact center market. Under the terms of the agreement, DTSI will distribute all Aspect Software products.

Integrated Research announced the availability of PROGNOSIS IP Telephony Manager support for key IP telephony solutions from Avaya. PROGNOSIS IP Telephony Manager gives deep visibility into the state of key system components that can impact call quality and service reliability.

Epicor announced results of an independent research report conducted by Service Performance Insight Research (SPI). The report was commissioned by Epicor to discern and quantify the benefits of implementing the Epicor for Service Enterprises solution. The report, "Increasing Enterprise Visibility Provides a Competitive Edge in Professional Services," estimates that the ROI on an implementation of Epicor for Service Enterprises can reach as much as 300% over a five-year period.

Convergys will continue to deliver customer service for Ann Taylor, under the terms of a contract renewal. Working with Convergys, Ann Taylor has achieved outstanding customer satisfaction scores. According to BizRate, Ann Taylor achieved a 9.5 rating on a scale of 10 versus a 7.68 average for the industry overall in 2005.

SPSS announced that the Peace Corps is deploying SPSS predictive analytics software to survey volunteer satisfaction. These studies investigate the safety and security of volunteers; evaluate training preparedness, and overall satisfaction of those that serve.

Amdocs announced that Comision Federal de Electricidad (CFE), Mexico's national power company, has selected Amdocs' Cramer solutions to be the centerpiece of its operations support systems (OSS) environment.

The Stelter Company leverages Vignette's Web solution to provide customers with dynamic Web sites that help drive charitable gifts. Vignette enables Stelter to provide its customers with a hosted, configurable Web-based solution that conforms to branding guidelines.