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12/7/06 - Even More Words of Wisdom
This week, I have shared words of wisdom from people like Sir Colin Marshall, Bill Gates, Marlene Blaszczyk, and Mark Cuban. Many of you have commented that you enjoy these pearls and some of you have even contributed other quotes. Let's keep the thread going with a few more.
Sometimes, we complicate business unnecessarily. Laura Ashley once said, "We don't want to push our ideas on to customers, we simply want to make what they want." How many businesses do we see that seem to forget that?
And, to continue on with statements of the obvious that need to be repeated, Ross Perot offers, "Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers."
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Nortel announced that it has reached an agreement for the sale of certain assets and the transfer of certain liabilities related to the company's UMTS access business to Alcatel-Lucent. The transaction is a US$320 million cash transaction, less significant deductions and transaction related costs. The parties have agreed to target a closing at year end.
figleaves.com has selected Infra software, infraEnterprise, to manage its global Service Desk.
Altitude Software announced that C3 has implemented the Altitude uCI suite in its 500-seat, Cairo-based contact centre. With the Altitude uCI suite, C3 realized fast efficiency gains that included 82% boost in contact centre productivity and 38% reduction in customer service professional (CSP) training costs.
FINEOS announced it has signed an agreement with Mutual of Omaha to implement its FINEOS Claims solution. Mutual of Omaha has selected the solution to manage claims operations for its group employee benefits products, including disability, life, AD&D, and waiver of premium.
Ideaca Knowledge Services announced that Cineplex Entertainment LP has gone live with their implementation of Microsoft Dynamics CRM.
Axentis and salesforce.com announced the availability of Insurance Sales Compliance for salesforce.com's AppExchange. Salesforce.com customers can now deploy Insurance Sales Compliance as part of their Salesforce implementation, making it easier and faster to manage sales training and ensure compliance and certification requirements.
Satyam Computer Service announced the launch of a 40-seater Offshore Development Center (ODC) at Satyam's Bangalore campus. The center will provide Sony Europe with SAP application development and support, enterprise application integration (EAI), and testing services across its entire business.
MicroStrategy announced that World Directories has selected MicroStrategy as its business intelligence platform for headquarters sales reporting and analysis.
SPSS announced that the National Center for State Courts (NCSC) has purchased additional SPSS technology to analyze data pertaining to U.S. state courts. The results will then be disseminated to administrative offices of the courts, judicial councils, legislative authorities, and court personnel.
Tangoe announced that it has signed a partnership agreement with Australian telecom service provider Sirius Telecommunications to offer TEM solutions to its large enterprise customers in Australia and New Zealand.
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"Optimizing the Customer Experience for Web Self-Service "
Allen Bonde, Senior VP, Strategy & Marketing, eVergance
Customers want - and have come to expect - great service. But, when it comes to self-service, many sites are still offering only static search and simple FAQs... with poor customer satisfaction and high escalation rates as a result. Get expert advice from self-service guru Allen Bonde and KNOVA Software CTO Mark Angel as they explore new ways to create an online self-service experience that cuts costs and delights customers with personalization and efficient resolution. You'll learn how to align business and user needs, drive adoption and measure the impact of your solution via targeted self-service metrics.
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| CRMAdvocate Stock Index |
| CRMSI | 58.64 |  | -0.63% |
| Dow Jones | 12,311.89 |  | 0.13% |
| Nasdaq | 2,442.08 | | 0.00% |
| S&P 500 | 1,412.15 | | 0.01% |
| Top Gainers |
| Witness | 18.57 | | 18.57 |
| Amdocs | 38.94 | | 0.64 |
| AVAYA | 13.1715 | | 0.41 |
| Top Losers |
| Tekelec | 15.19 | | -0.68 |
| Verint | 33.02 | | -0.60 |
| Oracle | 17.52 | | -0.37 |
| Complete Stock Index |
| As of close 12/06/06 | |
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