Pragmatech and salesforce.com announced the availability of Presentation Express and Proposal Express for the AppExchange. Through the integration of Pragmatech sales knowledge applications Presentation Express and Proposal Express with Salesforce, sales reps can automate best practices into their CRM-driven customer communications.

Works Out Software announced the availability of a new version of its flagship product, CallButler, that integrates with the Skype internet telephone service. The CallButler for Skype solutions offer the more than 130 million Skype users the ability to integrate advanced calling features with their Skype accounts.

InsideView, the on-demand sales intelligence service provider, announced the expansion of its contacts database through collaboration with ZoomInfo, a business information search engine used to collect and organize information about people, companies, products and industries. InsideView is an on-demand sales intelligence service that offers an automated approach to customer research and lead list generation to deliver qualified leads in less time.

Jacada announced the formation of its Executive Advisory Board, a panel of experts and industry leaders focused on today's contact center and customer service operations.

Business Objects announced an integration kit for ESRI ArcIMS and ArcGIS Server and BusinessObjects XI Release 2. The product provides a two-way bridge between these industry-leading solutions, enabling users to "mash up" business information with geographic information system maps to gain a more complete understanding of the link between relevant data and location.

Oracle Support Services received two 2006 Software Technical Assistance Recognition (STAR) Awards for customer service from the Service & Support Professionals Association (SSPA).

Amdocs announced that KPN Mobile has selected Amdocs' Cramer OSS as the platform for a new combined 2G/3+G core mobile network. This expands the longstanding relationship between Cramer, Amdocs OSS Division, and KPN Mobile, a leading wireless service provider serving 8.4 million subscribers in the Netherlands.

InStranet announced that it has been issued U.S. Patent No. 7,130,879 for a "System for Publishing, Organizing, Accessing and Distributing Information in a Computer Network." The patent describes InStranet's multi-dimensional Web knowledge organization and delivery technology and includes sixteen claims relating to accessing, organizing, categorizing, and searching content.

Cape Clear Software and Workday announced that Cape Clear has been chosen as Workday's enterprise service bus (ESB) platform for service-oriented architecture (SOA) integration.

Salesforce.com announced that Magma Design Automation has extended Salesforce from sales to its four customer support contact centers in the U.S., Asia and Europe, enabling its entire staff to have a single, accurate view into all critical customer information. As a result, the company achieved a nearly 10 percent increase in staff productivity while improving customer service.