 FEATURE WEBCAST (more) |
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"Webcasts - The Smart Series - Build your 2007 Customer Experience Plan"
Martha Rogers, Founder, Peppers and Rogers Group
Join leading industry experts from CRMGuru.com, Strativity Group, and Peppers & Rogers Group and start building your Customer Experience 2007 plan. You'll get the actionable information you need to move your customer experience initiatives forward and have your questions answered in a live Q & A session with our speakers.
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11/8/06 - CRM Prices are Dropping
While it is difficult to find a comprehensive view of current prices for CRM solutions, there is a general belief that vendors have experienced downward pressure on what they can charge for their solutions.
Some say it is because many CRM functions have become more commodity in nature. A lead is a lead; an incident is an incident, etc. Others say there are more vendors going after each opportunity creating a more competitive environment. Others offer the emergence of hosted solutions creates a completely different cost structure.
One measure of cost is the total cost of ownership over a three period on a per user basis. Do you feel you would pay more, less, or the same on a per user basis than you did three years ago? Let me know what you think.
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Webcasts - Join leading industry experts from CRMGuru.com, Strativity Group, and Peppers & Rogers Group and start building your Customer Experience 2007 plan. You'll get the actionable information you need to move your customer experience initiatives forward and have your questions answered in a live Q & A session with our speakers.
UCN announced an agreement with ScheduleQ, to package its Workforce Management (WFM) software with inContact as an integrated add-on module, making inContact the first unified ACD (Automated Call Distribution) and WFM on-demand solution available to inbound or outbound contact handling groups.
Contact Center Americas, Colombia's principal contact center outsourcing company, has selected etalk to provide VoIP recording, evaluation and eLearning solutions that will enable the company's aggressive growth plans for the future, including expanding its international customer base.
IEX announced Unigarant NV, an insurance company based in the Netherlands, has selected the TotalView Workforce Management system. The TotalView system will be used to build forecasts, set schedules and manage the day-to-day operations of Unigarant's 150 agent contact center.
Symon Communications announced the release of Symon Enterprise Server (SES) 9.1 software. SES 9.1 is a software engine that powers Symon products for use in various markets such as digital signage, corporate communications, contact center and supply chain management.
Numara Software announced that it has been named a Recognized Innovator by the Service & Support Professionals Association (SSPA) by being honored for improving the way companies provide customer service and support, and will be showcased at the upcoming SSPA Services Leadership Conference, Nov. 12-14 in Washington, D.C.
Amdocs introduced Amdocs Cramer6 OSS Suite Release 2. With this release, Amdocs has expanded its operations support systems (OSS) product offering with new solutions that reduce time to market for fulfillment of next generation services and reduce the cost of OSS ownership.
Unica announced the launch of its Marketing Resource Management (MRM) Alliance. Designed for service providers who offer augmented services and support for Unica's MRM solution, Affinium Plan, the MRM Alliance expands the professional services and other complementary offerings available for the company's Enterprise Marketing Management (EMM) customers.
Talisma announced the release of Talisma Answer, a new Talisma Email add-on that leverages innovative IBM technology to intelligently automate the creation and delivery of email responses. Talisma Answer's release coincides with Talisma being named a Recognized Innovator by the Service & Support Professionals Association (SSPA).
Satuit Technologies announced that Harris Investment Management ("HIM") has joined the list of investment management firms to select Satuit as its customer relationship management (CRM) provider of choice.
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| CRMAdvocate Stock Index |
| CRMSI | 57.67 |  | -0.90% |
| Dow Jones | 12,138.76 | | -0.40% |
| Nasdaq | 2,374.53 | | -0.53% |
| S&P 500 | 1,381.49 | | -0.38% |
| Top Gainers |
| Witness | 16.69 |  | 16.69 |
| Sykes | 17.73 | | 0.49 |
| NCR | 43.47 | | 0.45 |
| Top Losers |
| SPSS | 28.75 | | -1.25 |
| salesforce.com | 42.14 | | -0.85 |
| Amdocs | 38.02 | | -0.70 |
| Complete Stock Index |
| As of close 11/07/06 | |
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November 13th-14th, 2006: West Coast - MarketingSherpa Business-to-Business Demand Generation Summit - MarketingSherpa's B-to-B Demand Generation Summits 2006 - Network with 500 B-to-B marketers & discover their best demand generation tactics.
|  | | November 12th-14th, 2006: SSPA Services Leadership Conference - Services are a key driver of customer success. To continue to succeed, a company's service capabilities must evolve to an entirely new level and this change must be driven from the top. Begin the journey by attending the Service & Support Professionals Association's (SSPA's) Services Leadership Conference, Nov. 12 - 14. For top-level service and support executives, the event offers 9 content tracks: Process, Strategy, Products, Skills, Consumer, Converged Services, Services Marketing and Innovation, Sales, and Tools and Technology. All designed to help you deliver maximum financial performance and ongoing customer success .
| | | November 12-15, 2006: The North American Conference on Customer Management (NACCM) - The North American Conference on Customer Management (NACCM), November 12-15, in Orlando, FL, is the premier event, delivering sought-after solutions to your most pressing customer challenges. Don't miss once-in-a-lifetime presentations from Former Secretary of State, General Colin L. Powell; Chip Bell, Author of 16 Books on Customer Service; Malcolm Gladwell, Best Selling Author; Loyalty Expert Fred Reichheld; and many more. Attendance at this annual event is a necessary step in developing your customer experience strategy. Visit www.iirusa.com/crm, mention Priority Code: XM1900CRMAW and receive 15% off the standard conference price!
| | | Jan. 22 - 24, 2007: Mobile Customer Retention & Loyalty - This event will consider the changing nature of mobile customer loyalty in marketplaces around the world and equips operators with the tools and strategies needed to tackle churn. Features more operator case studies, interactive sessions, networking opportunities and innovative speakers from related industries sharing their experiences!
| | | February 21-21, 2007: Call Center Demo & Conference Miami - Whether February finds you in the middle of a Boston blizzard or cooler temps in Tennessee, Call Center Demo & Conference's exciting, new location - MIAMI - is sure to be an inviting change of scenery come late February.
| | | February 26-28, 2007: Linkage Strategies 2007 - Finally, the one event highlighting the entire customer feedback continuum - from collection to analysis to action - and how to WOW your customers every step of the way. Hear action-oriented perspectives to help you do your job better, faster and smarter from executives in leading organizations including: Wachovia, Hewlett-Packard, Oakland A's, Roche Diagnostic¸ Motorola, Inc., JetBlue Airways¸ American Girl, Bank of America, Kraft Foods¸ CA, Inc.¸ Fairmont Hotels & Resorts, Allstate Insurance, UBS Financial Services, FedEx, PGA Tour, GlaxoSmithKline, 3M, HSN, and many more
| | | May 21 - 23, 2007: Call Center Demo & Conference Dallas - This conference provides a 360-degree view of the factors affecting the contact center industry-from up-and-coming trends to the latest products and services on the market.
| | Sept. 10-12, 2007: ACCE 2007 - Annual Call Center Exhibition - Sept 10-12, 2007 - San Diego, CA
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