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11/1/06 - More on Vendor Viability
"Ten to twenty CRM application vendors will merge or cease trading by 2008. Weigh vendor viability higher in selection." That's the advice from the folks at Gartner.
For the last week, we've talked about the rising importance of vendor viability in the selection process. We've talked about digging into the vendor's financials, source code escrow, and buying from the "big guys."
We've also talked about the lack of ability to predict a merger. Is it possible to rate vendor viability on a scale of one to ten? What goes into an assessment and is impossible to determine? Please share your best practices.
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Anacomp and salesforce.com announced the availability of docHarbor for salesforce.com's AppExchange. Applications available via the AppExchange directory are built using Apex.
New research by independent market analyst Datamonitor has found that the value of mergers and acquisitions (M&A) among companies in the technology sector increased by over 70% in the first half of 2006, against the level of market activity in the year-ago period. Datamonitor's Technology Finance MarketWatch also shows that for two years on the trot, the telecoms sector has seen the biggest deals.
Pervasive Software announced the release of Pervasive Data Integrator and Pervasive Business Integrator version 8.12 to solidify its leadership in delivery of embeddable data integration.
etalk announced that Qfiniti Assist has been named Best of Show at this year's Annual Call Center Exhibition (ACCE) held in Seattle.
ClickSoftware announced results for the third quarter ended September 30, 2006. For the third quarter ended September 30, 2006, total revenues reached a record $8.7 million, with record net income of $797,000, or $0.03 per share.
Empirix announced that global systems integration company Serene Corporation selected Empirix's automated software testing product e-TEST suite as the basis for a new CRM application testing service.
NICE announced results for the third quarter of 2006. Third quarter 2006 pro-forma revenue was a record $112.2 million, representing a 35.6% increase from $82.7 million in the third quarter of 2005.
InfoStreet, creator of the fully managed, on-demand IT software suite, StreetSmart, announced that Relief International (RI) is using the StreetSmart suite to streamline its international aid operation. StreetSmart's array of on-demand business software will provide functionality such as email, shared calendaring, workflow, and CRM and will allow RI to stay connected with their offices across the globe.
TechTeam Global announced that it has been chosen by Boehringer Ingelheim to deliver a portfolio of managed support services, including help desk, user administration, tape library, and desktop support services for the firm's IT infrastructure. Under the three-year contract, TechTeam will provide support for Boehringer Ingelheim's employees in the United Kingdom and Ireland.
Satmetrix announced the appointment of John Abraham as Chief Marketing Officer (CMO) and Gary Potts as Chief Financial Officer (CFO).
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| CRMAdvocate Stock Index |
| CRMSI | 55.67 |  | -1.30% |
| Dow Jones | 12,036.63 | | -0.40% |
| Nasdaq | 2,352.14 | | -0.12% |
| S&P 500 | 1,372.33 | | -0.34% |
| Top Gainers |
| Witness | 17.6 |  | 17.60 |
| eLoyalty | 19 | | 0.46 |
| SPSS | 27.55 | | 0.46 |
| Top Losers |
| Interact Intell | 16.89 | | -1.10 |
| salesforce.com | 38.18 | | -0.97 |
| Sykes | 19.6399 | | -0.83 |
| Complete Stock Index |
| As of close 10/30/06 | |
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November 12th-14th, 2006: SSPA Services Leadership Conference - Services are a key driver of customer success. To continue to succeed, a company's service capabilities must evolve to an entirely new level and this change must be driven from the top. Begin the journey by attending the Service & Support Professionals Association's (SSPA's) Services Leadership Conference, Nov. 12 - 14. For top-level service and support executives, the event offers 9 content tracks: Process, Strategy, Products, Skills, Consumer, Converged Services, Services Marketing and Innovation, Sales, and Tools and Technology. All designed to help you deliver maximum financial performance and ongoing customer success .
|  | | November 12-15, 2006: The North American Conference on Customer Management (NACCM) - The North American Conference on Customer Management (NACCM), November 12-15, in Orlando, FL, is the premier event, delivering sought-after solutions to your most pressing customer challenges. Don't miss once-in-a-lifetime presentations from Former Secretary of State, General Colin L. Powell; Chip Bell, Author of 16 Books on Customer Service; Malcolm Gladwell, Best Selling Author; Loyalty Expert Fred Reichheld; and many more. Attendance at this annual event is a necessary step in developing your customer experience strategy. Visit www.iirusa.com/crm, mention Priority Code: XM1900CRMAW and receive 15% off the standard conference price!
| | | November 13th-14th, 2006: West Coast - MarketingSherpa Business-to-Business Demand Generation Summit - MarketingSherpa's B-to-B Demand Generation Summits 2006 - Network with 500 B-to-B marketers & discover their best demand generation tactics.
| | | Jan. 22 - 24, 2007: Mobile Customer Retention & Loyalty - This event will consider the changing nature of mobile customer loyalty in marketplaces around the world and equips operators with the tools and strategies needed to tackle churn. Features more operator case studies, interactive sessions, networking opportunities and innovative speakers from related industries sharing their experiences!
| | February 26-28, 2007: Linkage Strategies 2007 - Finally, the one event highlighting the entire customer feedback continuum - from collection to analysis to action - and how to WOW your customers every step of the way. Hear action-oriented perspectives to help you do your job better, faster and smarter from executives in leading organizations including: Wachovia, Hewlett-Packard, Oakland A's, Roche Diagnostic¸ Motorola, Inc., JetBlue Airways¸ American Girl, Bank of America, Kraft Foods¸ CA, Inc.¸ Fairmont Hotels & Resorts, Allstate Insurance, UBS Financial Services, FedEx, PGA Tour, GlaxoSmithKline, 3M, HSN, and many more
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