 FEATURE WHITE PAPER |
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- Extend Oracle investment with partner and customer facing applications including: catalog, configuration, guided selling, promotions, pricing, quoting, order management, and partner e-commerce enablement
- Make it easier for partners and customers to do business
- Provide a single, consistent face to partners and customers across one or multiple back-end Oracle Application
- Flexibly adapt to changing market conditions, such as customer-specific demands, new brands and products, new channels, etc., without impacting the SAP system
- Do more with less by reducing inefficiencies and costs in sales and ordering processes, while increasing revenue
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10/31/06 - More on Source Code Escrows
Yesterday, we talked about the effectiveness of escrowing source code in case the vendor goes out of business. One reader responded, "I totally agree with your position that getting the source code is of little technical use to the average CRM customer. However, there is still substantial value in getting the source code. Since vendors put a high value on their source code, the fact that it is escrowed becomes a strong bargaining chip to the user in obtaining the contractually obligated system support.
Another reader responded, "By the time you are looking for the source code, your vendor has 'surplussed' the engineers who designed it. Some of those engineers may be willing to for with their former customers, and extend the life and value of your system via that source code." Grabbing experts from the vendor can be a matter of timing so keep tabs on key personnel.
And yet another suggested that while it may be difficult for end users to do much with the source code, third party companies with technical expertise might be able to provide support. Candidates include the vendor's partners that might have been provided implementation, integration, customization services.
Gary Lemke, Publisher
(Share your thoughts)
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TODAY'S NEWS (more)
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Scribe Software announced that the company has been acquired by The Mustang Group and key members of the Scribe management team. Previous investment firms Edison Venture Fund and Borealis Ventures sold their interests in the company as part of this transaction.
CTI Group announced the release of SmartRecord IP, a Web-based call recording solution that enables service providers to deliver a superior contact center solution as well as facilitate legal and regulatory recording scenarios.
Twodue.com announced an online to-do list website for personal or business management. It can be used as a grocery list, a management tool for a large job, a list of your favorite bands, etc.
InStranet announced the general availability of Contact Centers In-Line (CCIL) 5.5. CCIL enables each channel - call centers, customer Web self-service, retail locations, and sales - to receive personalized product and service information accurately and consistently.
Chordiant announced availability of the Chordiant Cx Lending Platform. The new Chordiant Cx Lending Platform enables financial institutions to now initiate lending products -- from auto loans to mortgages to credit cards -- within one unified environment.
FrontRange Solutions announced that it will be a sponsor and featured exhibitor at the 4th annual IT Infrastructure Management Conference & Expo (ITIM 2006), to be held November 5-8, 2006 at the Venetian Resort & Casino in Las Vegas.
Vignette announced an expanded relationship with Sun Microsystems to further leverage Vignette's Next-Generation Web solutions. The alliance, utilizing Sun hardware and software products, will provide content management and delivery technologies aimed at the telco, media and entertainment industries.
Witness announced that CEO David Gould and CFO William Evans will present at the 2006 Pacific Growth Equities Conference, November 8-9, 2006 in San Francisco, California and at the UBS Global Communications and Technology Conference, November 14-16, 2006 in New York, New York.
Oracle announced that several local governments are now running Oracle Applications -- including Oracle E-Business Suite Customer Relationship Management (CRM), Oracle's PeopleSoft Enterprise CRM and Oracle's Siebel CRM applications -- to support 311 government information systems (call centers) that enhance constituent service and improve government efficiency.
Queplix announced that Vantive CRM users can take advantage of its CRM Resuscitation Program to transition their legacy CRM installations to a flexible, open source, web-based platform. Using a set of proven tools and processes, Queplix can migrate Vantive users to its flagship commercial open source solution, QueWeb.
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| CRMAdvocate Stock Index |
| CRMSI | 56.40 |  | 0.11% |
| Dow Jones | 12,080.73 |  | -0.04% |
| Nasdaq | 2,366.71 | | 0.50% |
| S&P 500 | 1,377.94 | | 0.07% |
| Top Gainers |
| Witness | 17.74 | | 17.74 |
| eLoyalty | 19.31 | | 0.77 |
| SPSS | 27.67 | | 0.58 |
| Top Losers |
| Amdocs | 38.76 | | -0.73 |
| ICT Group | 31.7 | | -0.30 |
| HP | 38.74 | | -0.27 |
| Complete Stock Index |
| As of close 10/30/06 | |
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