Oracle announced the release of new functionality in PeopleSoft Cash Management 9, part of Oracle's PeopleSoft Enterprise Financial Management 9. The solution enables companies to manage enterprise-wide cash positions, perform automated bank reconciliation and process payments efficiently and securely.

Jacada announced that Quelle.Contact Vertrieb GmbH, has signed an enterprise agreement with Jacada to help unify its customer service desktop to automate call center processes and deliver an "intelligent view" of customer data for their customer service representatives (CSRs).

SMBs have opportunities to use CRM to obtain the best value from their business at an exit, succession or transition according to a new Sage Software Business Minds survey conducted by Vanson Bourne. Having customer data in a single CRM system is a tangible asset according to 70 percent of respondents with such exit strategies. However, only 35 percent use a CRM solution to help advise on their business strategy. This problem is further accentuated by poor planning with 65 percent of SMBs not having or unsure about their exit strategy.

A new report published by Butler Group, argues that many organisations are frittering away up to 10% of their staff costs on wasted effort because employees simply cannot find the right information to do their jobs. The report, Enterprise Search and Retrieval, goes on to say that ineffective search and discovery strategies are hampering business competitiveness, impairing service delivery, and putting companies at risk.

Echopass customers are reporting ROI on their call center investment, often less than 90 days, after deploying Echopass Call and Contact Center On Demand solutions. Three customers - Infinite Mind, The Provident Bank and Outrigger Hotels and Resorts - have either doubled revenues, lowered operating expenses, or saved hundreds of thousands of dollars in costs after implementing an Echopass solution.

Scribe Software announced its pricing change for its Scribe Adapter for Dynamics GP. Implemented at thousands of customers, by hundreds of Scribe Certified Resellers, Scribe's integration tool, Scribe Insight, has been the keystone to sharing and accessing all important data within a company's environment.

Microsoft announced the start of its first Microsoft Dynamics CRM North American Customer Summit in San Diego.

Soffront announced that Operon Biotechnologies has selected Soffront CRM to improve their customer service, marketing, sales, and IT support desk.

Nortel announced the opening of its new Customer Service Center of Excellence (CoE), in Mexico City, where more than 300 newly-hired professionals will focus on delivering services and telecom solutions to service providers across North America, Europe, Caribbean and Latin America. Nortel plans to invest and spend US$ 38 million in the new Customer Service CoE over the next five years which is focused on next-generation network (NGN) engineering, VoIP solutions, multimedia, databases and radio-frequency technologies for global service providers and carriers.

Tangoe announced the formation of the Tangoe CMP User Group. The CMP User Group will provide Tangoe's expanding network of global customers and business partners with a forum to regularly exchange ideas, information, best practices, and strategies that will assist them in optimizing the management, understanding, and control of their voice, data, and wireless communications resources.