TODAY'S NEWS (more)
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The Computing Technology Industry Association (CompTIA) announced the availability of a beta version of its newest certification, CompTIA Convergence+T.
Hourly wages for highly-skilled technology professionals continued to climb in the third quarter of 2006, when compared to the same period in 2005, according to the latest Yoh Index of Technology Wages, the quarterly compensation index Fortune 500 companies use to determine salary scales.
InStranet announced its Contact Centers In-Line (CCIL) application version 5.1 has been successfully tested to integrate with the SAP NetWeaver platform, thus earning "Powered by SAP NetWeaver" status.
Company employees working off-site, in the field or on-the-road can now obtain expert system support, providing situation-specific answers, advice and recommendations on handheld mobile devices, thanks to Exsys., a developer of knowledge automation software. Adapting its Exsys Corvida software to run on HP iPAQ pocket PCs and other personal digital assistants (PDAs), the new capability enables companies to capture and provide decision support expertise on handheld mobile devices in a wide variety of areas including diagnostics, sales support and regulatory compliance.
Convergys is currently hiring 100 customer service agents to work from home in the Moore and Oklahoma City area.
Salesforce.com and Cisco Systems announced the two companies are working together to make the Cisco Unified CallManager Express Connector available for salesforce.com's AppExchange.
Genius.com Incorporated announced the availability of a public beta version of SalesGenius for the salesforce.com AppExchange.
Altitude Software announced that Altitude Software solutions are in use by the top five call center outsourcing companies in Brazil (according to industry site callcenter.inf.br) by revenue and agent positions.
Business Objects has been helping the University of Illinois manage itself better through accessible, reliable, and timely information.
Amdocs announced that it provided the implementation services needed to help T-Mobile UK launch Flext, the country's first flexible postpaid price plan. Flext is a initiative for T-Mobile UK that will allow the company to attract and retain customers.
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| CRMAdvocate Stock Index |
| CRMSI | 54.76 |  | 0.86% |
| Dow Jones | 11,928.97 | | 0.53% |
| Nasdaq | 2,326.22 | | 0.27% |
| S&P 500 | 1,358.45 | | 0.41% |
| Top Gainers |
| Verint | 31.82 | | 1.46 |
| NICE | 31.03 | | 1.14 |
| RightNow | 17.23 | | 1.08 |
| Top Losers |
| Interact Intell | 15.71 |  | -0.88 |
| NCR | 38.84 | | -0.44 |
| Amdocs | 39.98 | | -0.39 |
| Complete Stock Index |
| As of close 10/11/06 | |
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| (Feature)
Saluting the Squawkers - Complaints Often Key to Improving Sales, Retention and Loyalty(Expressions of Excellence)
|  | | Stunningly Awful Remote Demos - The Top Ten List of Inflicting Pain at a Distance - You are watching someone else's demonstration, via WebEx, and you are getting bored. Someone comes into your office - you mute the speakerphone and chat with your colleague for a few minutes. She leaves and you return back to the demo, still in progress, and un-mute the phone...(The Second Derivative)
| | | 1-800 Contacts: Fine-tuning a Sales Strategy - Call center agents change their selling tactics based on customer satisfaction trends(ComputerWorld)
| | | How To Make "The Ask" - Effectively Recruiting Your Team(Expressions of Excellence)
| | | A "Bias to Action" Results In Stellar Service - What do Olympians and Hall of Fame athletes all have in common? "Peak performers and high achievers have a bias to action." So says Bill Cole, MS, MA, known as America's Mental Game Coach.(Expressions of Excellence)
| | | FCR for an individual call center agent? - Can you please tell me how to calculate my personal first call resolution (FCR) based on all customer interactions I have had in the past 72 hours?(SearchCRM)
| | | CRM Is Always Right - How to learn from the market while you treat your customers right(Campus Technology)
| | | Tracking Trucks the Telematics Way - ruck tracking isn't without its critics, particularly among drivers and union representatives who consider it invasive. But proponents say everyone benefits, including drivers, when operators rely on cutting-edge technology.(CRMDaily)
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